---
title: "App Access from a Jira project level - missing permissions."
canonical: "https://support.appfire.com/space/DLP/297700126/App%20Access%20from%20a%20Jira%20project%20level%20-%20missing%20permissions."
format: markdown
---
## <span style="color: #172b4d">Access denied (missing App permissions)</span>

<span style="color: #172b4d">This splash screen appears when a user tries to enter the App from a Jira Project context, but lacks permission to access it.</span>

> ✅ Make sure users have access to the App and Boxes as needed. Verify the [security settings](https://appfire.atlassian.net/wiki/spaces/DLP/pages/297765911) of the App and Boxes.

### <span style="color: #172b4d">No App access</span>

<span style="color: #172b4d">Users must be added to BigPicture (</span><span style="color: #172b4d">[Administration > Security](https://appfire.atlassian.net/wiki/spaces/DLP/pages/298287400)</span><span style="color: #172b4d">) if not granted access to the app. </span>

![image](media://820391c9-9d96-4185-9890-95339c61a638)

### <span style="color: #172b4d">No Box access</span>

<span style="color: #172b4d">Even if a matching Box exists, if a user doesn't have access to it (they haven't been added as Box users) they can't access it through a Jira project.</span>

<span style="color: #172b4d">The app will try to suggest to a user to create a "perfect match" Box:</span>

- <span style="color: #172b4d">the user either sees an option to create a new Box</span>
- <span style="color: #172b4d">or a message informing them that they don't have permissions sufficient to create a Box</span>

## <span style="color: #172b4d">No permissions to create a Matching Box</span>

![image](media://8c32be38-0b39-4833-9623-46998bf017ff)

You can't create a Box, because of App security settings.

In order to create a Box you need to:

- have [access to the App](https://appfire.atlassian.net/wiki/spaces/DLP/pages/298287400)
- at the [Root Box (home Box) level](https://appfire.atlassian.net/wiki/spaces/DLP/pages/297669047), you must be a **sub-Box creator** or an **Admin.**