---
title: "Performance."
canonical: "https://support.appfire.com/space/DLP/297929980/Performance."
format: markdown
---
> ⚠️ If you have contacted the Atlassian Support Team regarding performance problems before and have a preliminary analysis, let us know and add our **<span style="color: #172b4d">Support Team </span>**<span style="color: #172b4d">to that ticket. </span>

<span style="color: #172b4d">If you contact our </span>**<span style="color: #172b4d">Support Team</span>**<span style="color: #172b4d"> via </span>[<span style="color: #172b4d">our portal</span>](https://appfire.atlassian.net/servicedesk/customer/portal/11)<span style="color: #172b4d"> or </span>[<span style="color: #172b4d">e-mail</span>](mailto:support@bigpicture.one)<span style="color: #172b4d"> </span>**<span style="color: #172b4d">for the first time</span>**<span style="color: #172b4d">, please remember to attach the required information to the request. Below, you can find a list of potential performance problems and information on data necessary to collect before contacting our </span>**<span style="color: #172b4d">Support Team</span>**<span style="color: #172b4d">. </span>

1. [Some of BigPicture's functions are slow](https://appfire.atlassian.net/wiki/spaces/DLP/pages/298420049).
2. [Whole Jira or BigPicture is slow](https://appfire.atlassian.net/wiki/spaces/DLP/pages/297995108).
  - [Database server is overloaded](https://appfire.atlassian.net/wiki/spaces/DLP/pages/297832350).
  - [High memory usage is observed](https://appfire.atlassian.net/wiki/spaces/DLP/pages/296982710).