---
title: "Jira Cloud."
canonical: "https://support.appfire.com/space/DLP/298126642/Jira%20Cloud."
format: markdown
---
**The connection between Jira and BigPicture has been lost**

After the base URL change, the link to BigPicture has been lost.

Try reinstalling the plugin (NOT turn on/off). Plugin reinstallation will not cause data loss. If you have further questions, please contact our support team <span style="color: #000c34">via our </span>[Service Desk](https://appfire.atlassian.net/servicedesk/customer/portal/11)<span style="color: #000c34">.</span>