---
title: "BigPicture Power-Up for Trello Troubleshooting Guide"
canonical: "https://support.appfire.com/space/DLP/298386199/BigPicture%20Power-Up%20for%20Trello%20Troubleshooting%20Guide"
format: markdown
---
# Getting the logs from the developer console

### To get the above-mentioned logs, follow the steps below:

1. Considering that you use `Chrome` browser, press `F12` on your keyboard to open the developer console,
2. Open `Trello` and launch `BigPicture Power-Up`,
3. Perform a page refresh and wait patiently until all the logs are displayed in the console,
4. If some errors show up, right-click on the area highlighted in red and select `Save as...`
5. Attach downloaded content to your support ticket.

![image](media://e68a73ce-abec-4db9-969b-bc4d0512287c)

# Getting Organization ID

### In BigPicture Trello, to get information like the organization ID or the board ID:

1) Enter the board.

![image](media://956e1c7c-320d-4e23-b516-791a8a2c106f)

2) In the browser address bar, type '.json' at the end of the address and press Enter.

![image](media://a361df74-fa1d-4319-983c-2ff75820411d)

3) You should get the *.json file in your browser window. Now, you can search for the information you are looking for (i.e., to get an organization ID, just search for 'idOrganization').

# Getting the .HAR file from the Network tab of the developer console

![image](media://b0601a14-fa50-46dd-a058-64aec7617299)