---
title: "Some of BigPicture's functions are slow."
canonical: "https://support.appfire.com/space/DLP/298420049/Some%20of%20BigPicture's%20functions%20are%20slow."
format: markdown
---
<span style="color: #172b4d">In case of contacting our Support Team via </span>[<span style="color: #172b4d">our portal</span>](https://appfire.atlassian.net/servicedesk/customer/portal/11)<span style="color: #172b4d"> or </span>[<span style="color: #172b4d">e-mail</span>](mailto:support@bigpicture.one)<span style="color: #172b4d"> </span>**<span style="color: #172b4d">for the first time</span>**<span style="color: #172b4d">, please remember to:</span>

- <span style="color: #172b4d">Describe a problem in detail.</span>
- <span style="color: #172b4d">Collect the required data (described below) and </span>**<span style="color: #172b4d">attach</span>**<span style="color: #172b4d"> it to the request.</span>
- <span style="color: #172b4d">Provide an exact timestamp when a problem occurred. </span>

> ⚠️ <span style="color: #333333">If you have contacted the Atlassian Support Team regarding performance problems before and have a preliminary analysis, let us know and add our </span>**<span style="color: #172b4d">Support Team </span>**<span style="color: #172b4d">to that ticket. </span>

**Problem**

<span style="color: #172b4d">You notice that some of BigPicture's functions run slowly or BigPicture is slow only for specific users.</span>

**<span style="color: #172b4d">Required data to collect and send to the Support Team</span>**

- [Front-end profiling ("Taking Performance Profile" section)](https://appfire.atlassian.net/wiki/spaces/DLP/pages/297833920/Troubleshooting+front-end+performance+problems.#profiling)
- [Front-end HAR files ("Network Analysis" section)](https://appfire.atlassian.net/wiki/spaces/DLP/pages/297833920/Troubleshooting+front-end+performance+problems.#networkanalysis)
- [Fine-grained logs](https://appfire.atlassian.net/wiki/spaces/DLP/pages/297571655/Technical+info.#reportingprocedure)