---
title: "BigTemplate - MPP file import failure"
canonical: "https://support.appfire.com/space/DLP/961480889/BigTemplate%20-%20MPP%20file%20import%20failure"
format: markdown
---
> Macro (aura-html)

## Scenario

Importing tasks to Jira using a Microsoft Project (MPP) file:

![big-template-import-file.png](media://9b5c254b-7ef3-4868-8098-96eb77025646)

The import fails:

![big-template-import-failure.png](media://f6d293f0-ff24-4637-bfd2-24c0e95f7ec9)

No information is available in the failure report:

![big-template-import-failure-details.png](media://52a5d365-4440-4178-bf01-321f8e6f9cac)

## Solution

Create a support ticket via our [Service Desk](https://appfire.atlassian.net/servicedesk/customer/portal/11) and attach the MPP import file to it.