---
title: "Responsiveness"
canonical: "https://support.appfire.com/space/FD/1801977972/Responsiveness"
format: markdown
---
> Macro (aura-html)

Responsiveness is the average number of hours it takes for a submitter to respond after a reviewer action, rounded to the nearest tenth of an hour.

## Which reports use Responsiveness?

Find Responsiveness in reports like [Team health insights](https://appfire.atlassian.net/wiki/spaces/FDDRAFT/pages/2892825261), [Review Collaboration](https://appfire.atlassian.net/wiki/spaces/FDDRAFT/pages/2894463256), and [Check-in](https://appfire.atlassian.net/wiki/spaces/FD/pages/1802633537).

## What does Responsiveness measure?

Responsiveness helps you understand how long it takes for a PR submitter to respond to comments, commits, and approvals on their PR.

Use alongside [Reaction time](https://appfire.atlassian.net/wiki/spaces/FD/pages/1801912570) to pinpoint what part of the review process is causing PRs to be open and unread for longer than necessary. A high Responsiveness could mean submitters are not responding to reviews or are not giving enough attention to a submitted PR. 

## How is Responsiveness calculated?

A reviewer action is a commit, comment, approval, merge, or closure. A submitter action is a commit, comment, merge, or closure immediately preceded by a reviewer action.

## What data is included in Responsiveness?

Responsiveness treats multiple submitter actions in a row, with no reviewer action in between, as a single submitter action. It uses the submitter action immediately following a reviewer action to find the response time.

When there are multiple reviewer actions in a row, Responsiveness only counts the reviewer action immediately preceding a submitter action.

Reviewer actions are not included in Responsiveness if:

- The reviewer is excluded from reports.
- The reviewer is a hidden user.
- The comment or commit is excluded.

PRs are not included in Responsiveness if:

- The PR is unmerged.
- The PR is created by a user who is excluded from reports.
- The PR is created by a hidden user.
- The PR is excluded.
- The PR is from a deleted repository.
- The PR is deleted.
- The PR doesn’t get a submitter action.