---
title: "Tickets completed"
canonical: "https://support.appfire.com/space/FD/1802076272/Tickets%20completed"
format: markdown
---
> Macro (aura-html)

Tickets completed is the total number of tickets your team finished.

## Which reports use Tickets completed?

Find Tickets completed in [Metrics overview](https://appfire.atlassian.net/wiki/spaces/FD/pages/1802633465), [Retrospective](https://appfire.atlassian.net/wiki/spaces/FD/pages/1802207573), and [Check-in](https://appfire.atlassian.net/wiki/spaces/FD/pages/1802633537).

## What does Tickets completed measure?

The Tickets completed metric helps you understand the throughput of your team by measuring how many of your tickets you were able to complete. While this is not a comprehensive measure of the quantity of work you're completing, it's a useful metric to help you understand your throughput patterns.

## How is Tickets completed calculated?

Tickets completed is the total number of tickets that moved to their final **Done** status during the selected timeframe. 

> ℹ️ If a ticket previously in a **Done** status moves to a new **Done** status, the completion date for the ticket updates to the date of the most recent **Done** status, and the ticket is removed from any previous Tickets completed counts.

## What data is included in Tickets completed?

Tickets are included in the Tickets completed count if:

- They are in a **Done** status according to the [ticket project configurations](https://appfire.atlassian.net/wiki/spaces/FD/pages/1802010869)
- They were moved to their most recent **Done** status during the selected timeframe
- The selected user or a member of the selected team was an assignee on the ticket at any point after it moved into its first **Active** status

Tickets are not included in the Tickets completed count if:

- They are in **Canceled** status
- They have not been moved to a **Done** status or were not moved to a **Done** status in the selected date range
- The selected user or a member of the selected team was never an assignee on the ticket, or was only an assignee in a **Not started** status
- The ticket was moved to a different **Done** status after the selected date range
- The issue type is excluded as part of ticket type assignment in the [ticket project configurations](https://appfire.atlassian.net/wiki/spaces/FD/pages/1802010869)