---
title: "Ticket comments API"
canonical: "https://support.appfire.com/space/FD/1802698753/Ticket%20comments%20API"
format: markdown
---
> Macro (aura-html)

A ticket comment is a comment made by a user on a specific ticket.

This endpoint has the following methods:

- `GET /ticket_comments`: Gets a list of ticket comments and their associated information.
- `GET /ticket_comments/{id}`: Gets a ticket comment and its associated information by comment ID.

## Parameters

| Name | Type | Description |
| --- | --- | --- |
| `id` | double | Unique identifier for a ticket comment. |
| `user_alias_id` | double | Unique identifier assigned to a user alias. |
| `user_alias_id__in` | double | Multiple user_alias_ids in comma separated list. |
| `ticket_id` | double | Unique identifier for a ticket. |
| `body` | string | Ticket comment. |
| `word_count` | double | Total number of words in comment. |
| `comment_robustness` | string | How robust the comment is, indicated robust, regular, trivial. |
| `created_at` | string | Date and time a ticket comment was created. |
| `updated_at` | string | Date and time a ticket comment was updated. |

## Example response

```json
{
"id": 156352272,
"body": "Great changes. Let’s push them.",
"user_alias_id": 9518490,
"ticket_id": 102557134,
"word_count": 3,
"comment_robustness": "trivial",
"created_at": "2023-12-22T12:59:01.680000",
"updated_at": "2023-12-22T12:59:01.680000"
}
```