---
title: "Foxly FAQ"
canonical: "https://support.appfire.com/space/FOX/775555186/Foxly%20FAQ"
format: markdown
---
> Macro (aura-html)

<details>
<summary>Who can access Foxly Backlog Prioritization for Jira?</summary>

All users with access to the Jira project can access the Foxly *Priority tab* and edit the metrics.
</details>

<details>
<summary>Can I use the same template in multiple projects?</summary>

Yes, you can! See [https://appfire.atlassian.net/wiki/spaces/FOX/pages/602538305](https://appfire.atlassian.net/wiki/spaces/FOX/pages/602538305) to choose a template or create a new one to use in multiple projects.
</details>

<details>
<summary>Where do I access Foxly Backlog Prioritization for Jira?</summary>

The main Foxly Priority Table is located in the *Project menu* of each project. There is also a *Priority Score view* available in every Jira issue.
</details>

<details>
<summary>Can I automate priority settings in Jira based on scores or metrics?</summary>

Foxly creates the custom **Priority Score** field automatically. You can also store metrics in custom fields. You can use these automated fields in Jira.

- For an example of this automation, see [https://jexo.io/blog/3-tips-for-better-backlog-management-in-jira-with-foxly/](https://jexo.io/blog/3-tips-for-better-backlog-management-in-jira-with-foxly/).
- To enable the storing of metrics in custom fields, see [https://appfire.atlassian.net/wiki/spaces/FOX/pages/602538203](https://appfire.atlassian.net/wiki/spaces/FOX/pages/602538203).
</details>

<details>
<summary>Can I add the Prioritization Score to the Backlog view?</summary>

For Classic projects, yes! The **Priority Score** is also a custom field that stays in sync with the Foxly Score. You can configure it to show in both the *Backlog view* and the *Board view* on the issue tiles. This level of customization is not available in Next-Gen projects.
</details>

<details>
<summary>Can I keep the same Foxly Priority Scores when transferring issues to another project?</summary>

If both projects use the same Priority Score template, then the scores are transferred. However, if the project to which you’re migrating issues has a different Priority Score template, the scores will recalculate according to the new template. 

To verify both projects use the same template:

1. In the project to which you migrated issues, click the main **Foxly Priorities Table**.
2. Click **Customize **at top right.
3. Click the **drop-down **to view the selected template.
4. If this template is different from the one used in the previous project, you can change it to restore the previous metrics and scores: [https://appfire.atlassian.net/wiki/spaces/FOX/pages/602538305](https://appfire.atlassian.net/wiki/spaces/FOX/pages/602538305).
</details>

<details>
<summary>How do I map Jira custom fields to metric labels in Foxly?</summary>

See [https://appfire.atlassian.net/wiki/spaces/FOX/pages/775946267](https://appfire.atlassian.net/wiki/spaces/FOX/pages/775946267).
</details>

<details>
<summary>Is it possible to rearrange the order of the metric columns?</summary>

See [https://appfire.atlassian.net/wiki/spaces/FOX/pages/778633231](https://appfire.atlassian.net/wiki/spaces/FOX/pages/778633231).
</details>

<details>
<summary>Is it possible to add fields as columns in Foxly?</summary>

See [https://appfire.atlassian.net/wiki/spaces/FOX/pages/779288577](https://appfire.atlassian.net/wiki/spaces/FOX/pages/779288577).
</details>

<details>
<summary>Can Foxly fields be used in Advanced Roadmaps?</summary>

Currently, Foxly only supports the **Priority Score** field in Advanced Roadmaps. Other Foxly custom fields (metrics) are not yet supported. However, we have an improvement coming soon to add this functionality.
</details>

<details>
<summary>How do I apply a promo code/discount code for Foxly?</summary>

See [https://appfire.atlassian.net/wiki/spaces/FOX/pages/779288672](https://appfire.atlassian.net/wiki/spaces/FOX/pages/779288672).
</details>

<details>
<summary>Can't access a Priority Poker session?</summary>

See [https://appfire.atlassian.net/wiki/spaces/FOX/pages/779288770](https://appfire.atlassian.net/wiki/spaces/FOX/pages/779288770).
</details>

<details>
<summary>Can I export Priority metrics?</summary>

Yes, you can! To export a CSV file: 

- Click the *Priorities*** **tab >** Export **on the right above the Foxly table.
</details>

<details>
<summary>Is there a demo environment where I can try Foxly?</summary>

Sign up for a free Jira instance [https://www.atlassian.com/software/free](https://www.atlassian.com/software/free) and install Foxly from [https://marketplace.atlassian.com/apps/1222824/foxly-backlog-prioritization-priority-planning-poker?hosting=cloud&tab=pricing](https://marketplace.atlassian.com/apps/1222824/foxly-backlog-prioritization-priority-planning-poker?hosting=cloud&tab=pricing).

> ✅ Jira* *and Foxly are free for up to 10 users, so you can invite other colleagues to try Foxly for as long as you need.
</details>

> Macro (include)