---
title: "Connect behind a firewall"
canonical: "https://support.appfire.com/space/HFMT/901382217/Connect%20behind%20a%20firewall"
format: markdown
---
> Macro (aura-html)

## What to know

- If you <u>**CAN**</u> **allowlist** our IP addresses on your firewall, you can use HelpDesk+ in the cloud.
- If you <u>**CAN'T**</u> **allowlist,** you can self-host using Docker with our enterprise edition solution.

### Allow listing

When you allow list our static IP address, you allow API calls from our systems in AWS to connect to your Jira instance.

- All communication is API based over HTTPS / SSL (encrypted).
- We use OAuth to secure our API calls.
- All Jira permissions are respected automatically.
- We host with AWS in the East region by default, but also offer localized hosting options.

Our secure cloud solution has been evaluated and confirmed to be SOC-II Type 2 and HIPAA compliant.

### Self-Hosting using Docker

If you can't allowlist and utilize our solution in the cloud, you may be a good fit for our enterprise edition and Docker container. This option is available as an add-on to our enterprise subscription plans.

- Our software is in a Docker container, and we help you install and configure it internally.
- A master software agreement (MSA) is required to protect our IP in the Docker container.
- No data is ever sent to HelpDesk+, and all support is done remotely.

[Please set up a meeting with us](https://calendly.com/itsm-solution/) to discuss our enterprise edition solutions.

### What are your static IP addresses?

34.194.199.171

34.236.19.214

52.6.115.168

54.83.165.114