# HelpDesk+ for Slack

Canonical: https://support.appfire.com/space/HFS/

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## Topics

- [HelpDesk+ for Slack Home](https://support.appfire.com/space/HFS/644383496.md)
- [Archive](https://support.appfire.com/space/HFS/690520070.md)
- [Configuring knowledge base integrations](https://support.appfire.com/space/HFS/804327089.md)
- [Connecting your Jira and Slack accounts](https://support.appfire.com/space/HFS/804327100.md)
- [Emoji request status configuration](https://support.appfire.com/space/HFS/804327135.md)
- [Administrator access permissions](https://support.appfire.com/space/HFS/804396981.md)
- [Admin installation and connection guide](https://support.appfire.com/space/HFS/804424573.md)
- [Admin account configurations](https://support.appfire.com/space/HFS/804490747.md)
- [Additional features](https://support.appfire.com/space/HFS/804490802.md)
- [Approval routing](https://support.appfire.com/space/HFS/804490812.md)
- [Channel settings](https://support.appfire.com/space/HFS/805473150.md)
- [Custom auto-responses](https://support.appfire.com/space/HFS/805473184.md)
- [Tutorials](https://support.appfire.com/space/HFS/805604140.md)
- [Configure fields displayed in agent channel alerts](https://support.appfire.com/space/HFS/805604166.md)
- [Create support requests](https://support.appfire.com/space/HFS/805634886.md)
- [Support channel settings](https://support.appfire.com/space/HFS/805634897.md)
- [Agent channel settings](https://support.appfire.com/space/HFS/805634907.md)
- [Configure agent channels](https://support.appfire.com/space/HFS/805634917.md)
- [Auto response](https://support.appfire.com/space/HFS/805667173.md)
- [Map emojis in channels for quick create](https://support.appfire.com/space/HFS/805699957.md)
- [Managing unsupported plugins by blocking issue creation](https://support.appfire.com/space/HFS/805765483.md)
- [Configure your support channels](https://support.appfire.com/space/HFS/805798114.md)
- [Admin connection](https://support.appfire.com/space/HFS/805896634.md)
- [Personal settings](https://support.appfire.com/space/HFS/805896648.md)
- [HelpDesk+ account settings](https://support.appfire.com/space/HFS/805962002.md)
- [Implementation planning](https://support.appfire.com/space/HFS/805962012.md)
- [Agent quick start](https://support.appfire.com/space/HFS/805962040.md)
- [Configure Jira create fields in Slack](https://support.appfire.com/space/HFS/805994679.md)
- [Customer satisfaction feedback (CSAT) in Slack](https://support.appfire.com/space/HFS/805994698.md)
- [Auto-resolve common issues](https://support.appfire.com/space/HFS/805994709.md)
- [Knowledge base ticket deferment](https://support.appfire.com/space/HFS/805994722.md)
- [Auto-create](https://support.appfire.com/space/HFS/805994771.md)
- [Public vs private threads](https://support.appfire.com/space/HFS/806027474.md)
- [Updating issues / transitions / resolution](https://support.appfire.com/space/HFS/806062446.md)
- [Create a new request](https://support.appfire.com/space/HFS/806125747.md)
- [Automatically remind users to create requests](https://support.appfire.com/space/HFS/806191449.md)
- [Internal comments](https://support.appfire.com/space/HFS/806191463.md)
- [Installation](https://support.appfire.com/space/HFS/806224033.md)
- [Off-Hours support](https://support.appfire.com/space/HFS/806224082.md)
- [Slash commands - /helpdesk](https://support.appfire.com/space/HFS/806224092.md)
- [Configuring shared channels](https://support.appfire.com/space/HFS/806289620.md)
- [Set up a Jira service account for the Main Authorized User](https://support.appfire.com/space/HFS/806322347.md)
- [Automatically create a request for each message](https://support.appfire.com/space/HFS/806387847.md)
- [Configure mapping between request types and channels](https://support.appfire.com/space/HFS/806387905.md)
- [Welcome users to support channels](https://support.appfire.com/space/HFS/806420557.md)
- [Canned Responses Pro integration](https://support.appfire.com/space/HFS/948535307.md)
- [Help and support](https://support.appfire.com/space/HFS/1049002198.md)
- [How to extend trial with annual billing](https://support.appfire.com/space/HFS/1049198596.md)
- [How Do I Connect to a Jira Instance Behind a Firewall?](https://support.appfire.com/space/HFS/1153237102.md)
- [Migration from Jira Data Center to Jira Cloud](https://support.appfire.com/space/HFS/1321336880.md)
- [Use cases](https://support.appfire.com/space/HFS/1529447562.md)
- [Auto-create for Slack support](https://support.appfire.com/space/HFS/1759380039.md)
- [Create a support issue with an emoji](https://support.appfire.com/space/HFS/1759380049.md)
- [Configure Auto-create](https://support.appfire.com/space/HFS/1759543691.md)
- [Release notes 2026](https://support.appfire.com/space/HFS/1759641900.md)
- [Sync Slack messages to support issues](https://support.appfire.com/space/HFS/1759674611.md)
- [Set internal comments as default](https://support.appfire.com/space/HFS/1759674621.md)
- [Best practice configuration for Slack-first support](https://support.appfire.com/space/HFS/1759838510.md)
- [Automatically remind users to create tickets in Slack](https://support.appfire.com/space/HFS/1759871240.md)
- [Internal comments in JSM from Slack](https://support.appfire.com/space/HFS/1759903929.md)
- [Integrate with your preferred knowledge base for issue resolution](https://support.appfire.com/space/HFS/1760067786.md)
- [Release Notes](https://support.appfire.com/space/HFS/1760166106.md)
- [How does HelpDesk+ use webhooks?](https://support.appfire.com/space/HFS/2046361609.md)
- [Get started with HelpDesk+](https://support.appfire.com/space/HFS/2211747485.md)
- [Enhance support team productivity](https://support.appfire.com/space/HFS/2928836648.md)
- [_CTASidePanel](https://support.appfire.com/space/HFS/2929721351.md)
- [Reduce context switching with automation](https://support.appfire.com/space/HFS/3085074476.md)
- [Capture Slack discussions in Jira Service Management](https://support.appfire.com/space/HFS/3282567169.md)

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Generated: 2026-09-09T16:59:28.746Z