---
title: "Auto-create for Slack support"
canonical: "https://support.appfire.com/space/HFS/1759380039/Auto-create%20for%20Slack%20support"
format: markdown
---
> Macro (aura-html)

The Auto-create functionality in HelpDesk+ simplifies managing high-volume Slack channels by automatically converting messages into Jira Service Management tickets. Gain insights from request metrics, streamline workflows, and ensure all conversations are tracked and synchronized.

- Automatically generate tickets from Slack messages based on preconfigured settings.
- Gather actionable data to identify trends and improve processes, such as creating wikis or training.
- Sync conversations and comments with Jira Service Management for enhanced tracking.
- Works with request types requiring a single field.