---
title: "Create a support issue with an emoji"
canonical: "https://support.appfire.com/space/HFS/1759380049/Create%20a%20support%20issue%20with%20an%20emoji"
format: markdown
---
> Macro (aura-html)

HelpDesk+ allows you to create tickets manually with emoji mapping.

- Customize settings per channel, mapping a single emoji to a default request type.
- Map multiple emojis to different request types using global settings for broader flexibility.
- All Slack messages sync to the Jira ticket and backend updates are reflected in Slack for seamless communication.
- Use `/helpdesk configure` to set up and manage emoji mappings and request types.

Learn more about [mapping emojis in channels](https://appfire.atlassian.net/wiki/spaces/HFS/pages/805699957).