---
title: "Sync Slack messages to support issues"
canonical: "https://support.appfire.com/space/HFS/1759674611/Sync%20Slack%20messages%20to%20support%20issues"
format: markdown
---
> Macro (aura-html)

HelpDesk+ streamlines support processes by eliminating the need to copy Slack messages into tickets. With two-way synchronization, users and agents can work seamlessly in Slack and Jira Service Management, keeping communication smooth and organized.

- Add an emoji to a Slack message to instantly generate a ticket in JSM.
- Updates in JSM are reflected in Slack; otherwise, everyone is on the same page.
- Automatically log Slack threads into tickets for easy tracking and accountability.
- Agents can work in Slack or JSM while users stay in Slack, avoiding copy-paste inefficiencies.