---
title: "Set internal comments as default"
canonical: "https://support.appfire.com/space/HFS/1759674621/Set%20internal%20comments%20as%20default"
format: markdown
---
> Macro (aura-html)

With HelpDesk+ agents can default all comments to internal notes, ensuring sensitive discussions remain private. Agents can still send public comments by using a specific command, keeping workflows flexible and secure.

- Configure agent channels to default all replies as internal notes.
- Use the `mega` command to send public messages when needed.
- Automatically sync internal and external comments with Jira Service Management.
- Tailor communication workflows to suit your team’s needs.

Learn more about [internal comments](https://appfire.atlassian.net/wiki/spaces/HFS/pages/806191463).