---
title: "Best practice configuration for Slack-first support"
canonical: "https://support.appfire.com/space/HFS/1759838510/Best%20practice%20configuration%20for%20Slack-first%20support"
format: markdown
---
> Macro (aura-html)

From auto-responses to request-type configurations, these tips will help streamline your processes and improve user satisfaction.

- Simplify user choices by limiting visible request types to the most relevant ones.
- Provide users an easy, static option to raise requests directly from Slack.
- Automatically send tailored responses with links or instructions when users message your channel.
- Customize off-hours responses, allowing for optional ticket creation during non-working hours.
- Use Slack markdown to format auto-responses with links, bold text, or emojis.

Learn more about [Admin account configurations](https://appfire.atlassian.net/wiki/spaces/HFS/pages/804490747).