---
title: "Automatically remind users to create tickets in Slack"
canonical: "https://support.appfire.com/space/HFS/1759871240/Automatically%20remind%20users%20to%20create%20tickets%20in%20Slack"
format: markdown
---
> Macro (aura-html)

HelpDesk+ takes the hassle out of reminding users to create tickets by automatically responding with custom messages and providing a convenient button to create requests. This saves your support team time and ensures users are directed to the right place for issue resolution.

- Automatically responds with a message and relevant links when users reach out.
- Tailor responses to each channel's needs.
- Easy access for users to create a ticket without needing additional reminders.
- Limit ticket types to relevant options, streamlining the support process.

Learn more about [auto response](https://appfire.atlassian.net/wiki/spaces/HFS/pages/805667173).