---
title: "Internal comments in JSM from Slack"
canonical: "https://support.appfire.com/space/HFS/1759903929/Internal%20comments%20in%20JSM%20from%20Slack"
format: markdown
---
> Macro (aura-html)

HelpDesk+ makes managing internal and external comments in Slack and Jira Service Management (JSM) simpler, ensuring privacy where needed while keeping all communications synchronized.

- Use a lock icon in Slack to mark comments as internal; these won't be visible to customers.
- Internal and external comments sync between Slack and JSM, maintaining context in both systems.
- Configure all comments to default to private, with the option to indicate customer-facing messages via a specific emoji.
- Private comments stay hidden in customer-facing views while remaining accessible to agents.
- Add internal notes directly in Slack or JSM for flexibility.

Learn more about [internal comments](https://appfire.atlassian.net/wiki/spaces/HFS/pages/806191463).