---
title: "Integrate with your preferred knowledge base for issue resolution"
canonical: "https://support.appfire.com/space/HFS/1760067786/Integrate%20with%20your%20preferred%20knowledge%20base%20for%20issue%20resolution"
format: markdown
---
> Macro (aura-html)

HelpDesk+ integrates with your preferred knowledge base to answer common questions quickly, helping users resolve issues independently and reducing ticket volume.

- Allows users to search for answers directly from Slack using a single button.
- Empowers users to find solutions without creating tickets.
- Frees up support teams to focus on complex issues.
- Ensures users can easily access reliable documentation.

Learn more about [configuring knowledge base integrations](https://appfire.atlassian.net/wiki/spaces/HFS/pages/804327089).