--- title: "Archive" canonical: "https://support.appfire.com/space/HFS/690520070/Archive" format: markdown --- > Macro (aura-html) > ℹ️ Note: Only public-availability releases are listed below. ## 2025 Releases ### 6.12.2 #### November 13th - Security fixes ### 6.12.1 #### October 31st - Security fixes ### 6.11.3 #### August 7th - Security fixes ### 6.11.2 #### July 3rd - Security fixes ### 6.11.1 #### June 12th - Security fixes ### 6.11.0 #### June 5th - Security fixes ### 6.10.0 #### April 30th - Security fixes ### 6.9.0 #### April 1st - Security fixes ### 6.8.0 #### January 22nd - Security fixes ## 2024 Releases ### 6.7.0 #### **December 17th** - Custom domains in Jira are now supported in all our Slack products - We now send notifications for `@mentions` in JSM projects - Fixed empty "raise this request on behalf of" field during Agent ticket creation - Fixed issue where default Agent channels might use Support channel settings ### 6.6.1 #### **November 7th ** - Support tickets with attachments will now show a link to those attachments in Slack. - Added warning when attempting to work with JSW and JSM projects simultaneously. - Fixed bug where emoji creation would fail when Description was a required field. - Fixed issue where users being presented with a broken agent ticket closing experience. ### 6.5.1 #### **October 1st** - Fixed issue where it was possible to get into an infinite loading pattern when creating tickets. ### 6.5.0 #### **September 25th** - Added an option to show all transition screens,rather than skipping screens with no required fields. This option can be found on the account portal. - Added support for field descriptions in JSM projects. - Fixed a bug that caused Slack to unfurl URLs in some Approval and CSAT messages. - Fixed a licensing issue affecting some trial customers. ### 6.4.0 #### **September 12th** - Fix a Slack app home tab issue that prevented the Create button from appearing when a service project contained no requests. - Fixed an issue that allowed customers to see internal comments in rare cases in DC environments. ### 6.3.1 #### **August 26th** - Security fixes ### 6.3.0 #### **August 20th** - Added the comment screen to customer transitions in Slack - Fixed bug with emoji quick create when request screen had no description field - Small bug fixes ### 6.1.0 #### **May 30th** - Standardized signature for issues created from Slack - Small bug fixes ### 6.0.0 #### **May 14th** - Messages are now correctly synced if a request is created from within a thread in a support channel - [Server-only Issue] "Raise on behalf of" field now functions correctly ### 5.17.11 - Updated help documentation links to use shortlinks ### 5.17.0 #### **29 Feb 2024** - Security fixes - HelpDesk+ will now prompt the user that we do not support Canned Response templates that include an attachment - When adding a comment from the Home Tab, you will now be able to select whether the comment should be internal or external ### 5.16.5 - Auto-create now works with multiline input in Jira Software Projects. ### 5.16.4 - Improvements to the [Canned Responses](https://marketplace.atlassian.com/apps/1211016/canned-responses-pro-templates-for-jira?hosting=cloud&tab=overview) integration with HelpDesk+ ### 5.16.3 - Security fixes ## 2023 Releases ### 5.16.1 - Resolved an issue that led customers to see user or bot tokens. - Agents can now correctly add internal comments immediately after ticket creation - Canned Responses Pro Templates for Jira integration introduced --- ### 5.14.0 - Agents can now add Approvers on the View Issue screen in Slack - Updated Agent Channel Configuration Screens for consistency and simplicity - Fixed some wording for the “Block Request Creation” feature to more clearly explain the functionality --- ## 5.13.8 > ⚠️ **Ecosystem Change: **HelpDesk+ billing has migrated to the Atlassian Marketplace. - Enhanced support for long service desk names, and service desk names containing special characters - User name is now used instead of User ID when showing comments from users not authenticated with the bot - Changing the Jira instance with active support channels no longer swaps the agent and support channel - Custom auto-responses can now be deleted within the modal - You can now use multiple trigger words for the same auto-response - Private channels are now correctly reported as such in the Account Portal - Improved display of group names --- ## 2022 Releases ### 5.12.0 - Added ability when configuring Agent channels to Hide certain items from being shown in Slack - You can now configure certain items to not have an Agent channel- instead, the support channel or a DM with the user will be used - In the Account Portal you can choose items to only go to Slack if they were created in Slack - Loading times reduced when creating an issue from the Application Home tab - Creating a new JSD account through the bot in Slack no longer results in an error - Auto-create now works as expected for issues with a large summary - Users are now automatically authenticated when joining multiple Slack workspaces belonging to the same enterprise grid - CSAT Feedback now respects the account portal settings - The labels field correctly returns results when configuring a non-default agent channel