---
title: "Configuring knowledge base integrations"
canonical: "https://support.appfire.com/space/HFS/804327089/Configuring%20knowledge%20base%20integrations"
format: markdown
---
> Macro (aura-html)

### Knowledge base self-service support

- Ticket deferment allows end-users the ability to find documented answers and avoid ticket creation or resolve tickets immediately.
- Knowledge base integration is currently configured globally.
- HelpDesk+ supports knowledge-base integrations with the following services:
  - [Confluence](https://www.atlassian.com/software/confluence)
  - [Dropbox](https://www.dropbox.com/)
  - [Evernote](https://evernote.com/)
  - [Google Drive](https://www.google.com/drive/)
  - [HelpDocs.io](https://helpdocs.io/)
  - Custom

### Advanced Confluence configuration

The following covers configuring Confluence filters to generate a specific integration URL. The same method can be applied to other integrations supporting URL filters.

1. Navigate to Confluence.
2. Open advanced search.
3. Configure and apply relevant filters.
4. Enter a sample text `test` in your search.
5. Update the generated Confluence URL so that `&text=` is the last query parameter in the URL. Also, remove the value of the search query parameter (in this case, `test`). If the generated Confluence URL contains only the single query parameter `text`, then omit the ampersand character (`&`).
  1. Single query param example (simple search):  
`https://www.example.com/search?text=`
  2. Multiple query param example (w/ filters):  
`https://www.example.com/search?filter1=on&text=`
6. Copy that full URL as your **Custom** integration URL and save it in your HelpDesk+ account portal integration settings.