---
title: "Emoji request status configuration"
canonical: "https://support.appfire.com/space/HFS/804327135/Emoji%20request%20status%20configuration"
format: markdown
---
> Macro (aura-html)

# Overview

HelpDesk+ can add emojis to requests to quickly indicate progress.

- Emojis are added to Slack messages to alert of request creation, assignment, and closure.
- Both support and agent channels support emoji notifications.
- Emojis are added to the original Slack request message.
- This setting is enabled by default.

### Configure your channels

1. Configure agent or support channel.
2. Click **Settings**.
3. **Check/uncheck** the labeled setting to allow the bot to place emojis on a message from which a ticket was created.

### How it works

1. 🎫 indicates the request was created for the Slack message.
2. 👀 indicates the request has been assigned to an agent.
3. ✅ indicates that the request has been closed.