---
title: "Configure fields displayed in agent channel alerts"
canonical: "https://support.appfire.com/space/HFS/805604166/Configure%20fields%20displayed%20in%20agent%20channel%20alerts"
format: markdown
---
> Macro (aura-html)

# Overview

Control the fields displayed in Slack when your agents are notified about support requests in your agent channels.

> ℹ️ Displayed fields are defined **per channel**.

### Configuring fields

Configure the fields displayed in Agent alerts to provide the information your team needs.

1. Type `/helpdesk configure`.
2. Click **Configure** in the* Fields to Show* section.
3. Choose the fields you would like to display.
4. Click **Submit**.