---
title: "Configure agent channels"
canonical: "https://support.appfire.com/space/HFS/805634917/Configure%20agent%20channels"
format: markdown
---
> Macro (aura-html)

To get the most out of HelpDesk+, configure the channels where you are alerted to and respond to user requests.

Expand each configuration option below to learn more.

<details>
<summary>Adding to channels</summary>

1. Navigate to the channel you want to use to support users.
2. Type `@helpdesk`.
3. Hit **Enter**.
4. Click **Add to Channel**.
</details>

<details>
<summary>Select Agent Channel Type</summary>

1. Locate the message *How would you like to use HelpDesk+ on**** ****this channel?*
2. Click **Configure** in the *Alerts Channel *section.

![support channel and alerts channel ](media://08c00083-c544-486d-ae12-0eeb2ce0f7f0)
</details>

<details>
<summary>Configure request mapping in Slack</summary>

1. Invite the bot to your channel with `@helpdesk`.** **
2. Choose Agent channel type or type `/helpdesk configure`.** **
3. Choose your ticket types and one or more request types. You can also choose all types from one or more service desks.
4. Click **Submit**.
</details>

<details>
<summary>Configure Displayed Fields</summary>

Configure the fields displayed in Agent alerts to provide your team's needed information.

1. Type `/helpdesk configure`.** **
2. Click **Configure** in the *Fields to Show* section.
3. Choose the fields you would like to display.
4. Click **Submit**.
</details>

<details>
<summary>Configure Alert Message Format</summary>

Select the message format that works best for your team.

1. Type `/helpdesk configure`.
2. Choose **Standard** or **Extended** in the *Notification Format *section.
3. Click **Submit**.
</details>