---
title: "Auto response"
canonical: "https://support.appfire.com/space/HFS/805667173/Auto%20response"
format: markdown
---
> Macro (aura-html)

# Overview

Using auto response enables you to have the HelpDesk+ bot reply in a thread and send a message, create a request button, and create a custom button for each message posted to a specific channel. For example, a troubleshooting channel may direct users to appropriate documentation before creating a ticket.

> 📝 You cannot use auto-response if auto-create is enabled.