---
title: "Configure your support channels"
canonical: "https://support.appfire.com/space/HFS/805798114/Configure%20your%20support%20channels"
format: markdown
---
> Macro (aura-html)

Configuring the channels where you support users is critical to getting the most out of Helpdesk+. Expand each configuration option to learn more.

<details>
<summary>Adding to channels</summary>

1. Navigate to the channel you want to use to support users.
2. Type `@helpdesk`.
3. Hit **Enter**.** **
4. Click **Add to Channel**.
</details>

<details>
<summary>Select Support Channel Type</summary>

1. Locate the message *How would you like to use HelpDesk+ on**** this channel?***
2. Click **Configure** in the *Support Channel* section.
</details>

<details>
<summary>Configure Request Types</summary>

1. Type `/helpdesk configure`.
2. Choose your ticket types: choose one or more request types or all from one or more service desks.
3. Click **Submit**.
4. Test it out by typing `/helpdesk`.
</details>

<details>
<summary>Auto-Remind</summary>

Enable auto-reminder to remind users automatically to create requests when they write to your support team.

1. Type `/helpdesk configure`.** **
2. Click the checkbox next to **Auto Create**.
3. **Save** the settings.
</details>

<details>
<summary>Auto-Create</summary>

Enable auto-create to automatically create an issue for each message sent to your support channel.

Auto-Create only works when a single issue type is configured, and the issue must have only the required field.

1. Type `/helpdesk configure`.
2. Choose a **single request type**.
3. Click the checkbox next to **Auto Create**.
4. **Save **the settings.
</details>

<details>
<summary>Welcome Message</summary>

1. Type `/helpdesk configure`.
2. Click **Settings** under *Advanced*.
3. Click **Configure** under *Welcome Message*.
4. Add your custom message.
5. **Save **the settings.
</details>

<details>
<summary>Quick Create Emoji Mapping</summary>

1. Type `/helpdesk configure`.
2. Click **Settings** under *Advanced*.
3. Click **Configure** under *Quick Create*.
4. Choose a **request type** from the dropdown.
5. Choose an **Emoji **to map to the request type.
6. **Save** the settings.
</details>