---
title: "Auto-create"
canonical: "https://support.appfire.com/space/HFS/805994771/Auto-create"
format: markdown
---
> Macro (aura-html)

# Overview

Auto-create lets the HelpDesk+ bot create a ticket for each message posted to a certain channel. For example, an onboarding channel might enable this to create a ticket to perform onboarding steps for a new employee.

- You can only have one auto-create option per channel.
- You cannot use auto-create and auto-response in the same channel.