---
title: "Public vs private threads"
canonical: "https://support.appfire.com/space/HFS/806027474/Public%20vs%20private%20threads"
format: markdown
---
> Macro (aura-html)

# Overview

You can make threads private when discussing sensitive information.

- You can use the 🔒  **emoji** to create a private thread related to a Service Management work item.
- Making a thread private will create **a new direct message** thread that will sync to the original issue.

### Making a thread private

1. Select the ​Emoji 🔒  icon when in a thread associated with a Service Management work item.
2. Select **Yes** and **go private** in the window confirming the change to private.
3. The original thread will no longer sync to the work tiem, and the user will get **a message from the bot** in the HelpDesk+ App. The user can now message the bot directly, and the new thread will sync to the issue.

> 📝 The 🔒 ** icon is only available** when a Service Management issue is created.