---
title: "Updating issues / transitions / resolution"
canonical: "https://support.appfire.com/space/HFS/806062446/Updating%20issues%20%2F%20transitions%20%2F%20resolution"
format: markdown
---
> Macro (aura-html)

### Updating Issues

All actions are performed in Jira or Jira Service Management as your agent user account. The update itself is identical to the direct update in Jira. 

![HelpDesk Plus for Slack agent transition workflow animation](media://163f7eef-4493-4c82-b8cf-7d8a222eb4d4)

This video shows a Transition action. From this view, you can also start a discussion about the request by clicking Discuss issue. Additionally, you can assign the issue to the appropriate individual using the Assign drop-down menu.

Other transition options include:

- Respond to customer
- In progress, Escalate
- Cancel request
- Pending
- Resolve

Each transition requires a comment before updating the issue. Click **Cancel** if you selected the incorrect transition.