---
title: "Create a new request"
canonical: "https://support.appfire.com/space/HFS/806125747/Create%20a%20new%20request"
format: markdown
---
Creating a support ticket from Slack is easy and we provide a number of ways to do this. The following sections outline each method.

### Creating from the HelpDesk+ home tab

![image](media://fb5e916a-8fe1-47da-8224-bb9e5c41c281)

1. Navigate to the **HelpDesk+ Slack app**
2. Click the green **Create** button under *"Create New Request"*
3. Search for the relevant request type
4. Enter required (and optional) ticket details
5. Click the green **Go** button to discuss your request with an agent
6. Enter any additional information in the request thread
7. Monitor the status of your ticket in the bot's **Open Requests** section


### Creating from the Slack Global Shortcut

HelpDesk+ ticket creation is also available from anywhere inside Slack via the message-bar shortcut menu.

![image](media://ebbdd6f1-e818-4d85-ac47-3a5a25756291)

1. Click on the **Lightning Bolt** to the left of the main Slack message box
2. Search for the **HelpDesk+** shortcut. *Note: You only need to search for your shortcut if not already displayed.*
3. Create your request.


### Creating from a message action

![image](media://3cba86df-b593-4bfd-a38a-0b01f1650440)

1. Click the **triple-dot menu** to the right of any Slack message
2. Click **Create Support Request.** *Note: You can search for this action if not already displayed*
3. Create your request.

### Creating from an emoji

![image](media://7a4ffed4-d4e5-4098-8bbc-69ba39213c8b)

1. Use Slack to add a mapped emoji to a message. *Note: Emojis are configured by your administrator.*
2. Your ticket is created automatically from your Slack message.
3. View and manage your request.

### Creating from the "/helpdesk" command

![image](media://a18e6a11-40e6-4fef-96ab-10ece40bc153)


1. Type **/helpdesk** in the Slack message bar. *Note: This works in a channels, or direct messages.*
2. Create your request.