---
title: "Off-Hours support"
canonical: "https://support.appfire.com/space/HFS/806224082/Off-Hours%20support"
format: markdown
---
> Macro (aura-html)

# Overview

The HelpDesk + Slack integration enhances support accessibility by allowing users to create tickets, receive automated responses, and access knowledge base articles directly within Slack, even during non-business hours.

- Off-hours support is available only on support channels.
- You can set off-hour behavior per channel.
- You can specify on-hours or working day times and days.
- You can specify different ticket creation behaviors between both on- and off-hours.
- You can set a default auto-responder message to display regardless of on/off hours settings.