---
title: "Canned Responses Pro integration"
canonical: "https://support.appfire.com/space/HFS/948535307/Canned%20Responses%20Pro%20integration"
format: markdown
---
> Macro (aura-html)

## Prerequisites

Before diving in, ensure you have the following:

- [Canned Responses Pro Templates for Jira](https://marketplace.atlassian.com/apps/1211016/canned-responses-pro-templates-for-jira?tab=overview&hosting=cloud) installed on your Jira Cloud instance.

> ✅ If you need help with the installation, refer to the [Canned Responses Pro documentation](https://appfire.atlassian.net/wiki/spaces/CR/pages/127108710).

## Enable Canned Responses Pro in the HelpDesk+ Account Portal

After installing the app, follow these steps to activate the Canned Responses Pro integration within HelpDesk+:

1. Go to your [account portal](https://account.nextup.ai/account).
2. Navigate to **Settings** under *HELPDESK+*.
3. Check **Show canned responses** (Jira Cloud only). This activates the integration.
4. Click **Save Settings **to confirm your changes.

This adds the *Choose a Canned Response* drop-down to the *Add a comment* window: 

![HelpDesk Plus for Slack Canned Responses Pro template selection in Slack](media://16d48f30-41f8-4204-b801-4cd7fe169fb7)

With the integration activated, your agents can access and utilize pre-built templates when responding to tickets through Slack within HelpDesk+. This empowers them to deliver fast and consistent responses while boosting overall efficiency.

## Create Canned Responses Pro templates 

HelpDesk+ currently doesn't support creating response templates directly within the application, but you can use the Canned Responses Pro app to build your template library.

> ✅ Learn how to [create templates in Canned Responses Pro](https://appfire.atlassian.net/wiki/spaces/CR/pages/131534244).