--- title: "Issue History Collector Home" canonical: "https://support.appfire.com/space/IC/18677762/Issue%20History%20Collector%20Home" format: markdown --- > Macro (aura-html) Anova products have joined the Appfire family. [Learn more >>](https://appfire.com/resource/appfire-acquires-anova-apps-including-flagship-power-suite/) ![image](media://4308f3ca-0aa0-4f65-8c8e-3c3e0670fb4c) # Issue History Collector > ⚠️ **Support for Atlassian Server Products (and apps like Issue History Collector - See History) ends in February 2024**.  > ⚠️ > ⚠️ - Are you planning a migration to the Cloud? Install the Cloud version of the [Issue History Collector](https://marketplace.atlassian.com/apps/1211499/issue-history-collector-see-history?hosting=cloud&tab=overview)[ ](https://marketplace.atlassian.com/apps/1211499/issue-history-collector-see-history?hosting=cloud&tab=overview)application. For more information, check out [Migration from Server to Cloud](https://appfire.atlassian.net/wiki/spaces/IC/pages/18677944/IC+-+Migration+from+Server+DC+to+Cloud). > ⚠️ - Have you decided on a [Data Center](https://www.atlassian.com/migration/plan/upgrade-to-data-center-guide)? Upgrade to the Data Center version of the [Issue History Collector](https://marketplace.atlassian.com/apps/1211499/issue-history-collector-see-history?hosting=datacenter&tab=overview) application. > ⚠️ > ⚠️ Contact our [support team](https://appf.re/support) if you have any questions. Issue History Collector is a Service Desk app that provides an ability to show issue duration by assignees and/or statuses. ### Monitor issue duration in real time Two issue tabs with real time statistics by assignees and/or statuses. Easy to track how long the issue was worked on in terms of users or statuses. ### View total time in the specified statuses Calculated custom field shows how long an issue has been in a particular status. There is an option to highlight the time if it exceeds specified threshold. ### Reports by issues history statistics Project reports enable you to keep track on status duration by user or time spent by user to complete a business process. ## Features in Issue History Collector We're working hard to ensure the most similar functionality in Cloud as you're used to seeing in Server. But it may not be totally the same due to different architecture between Server and Cloud Jira versions. | **Feature** | **Server/DC** | **Cloud** | | --- | --- | --- | | Select certain Projects | :check_mark: | :check_mark: | | Select certain Status | :check_mark: | :check_mark: | | Custom Fields | :check_mark: | :check_mark:*
The information is available in the Glance panel in one field | | Select Time format | :check_mark: | :minus:
Scheduled | | SLA time tracking & highlight | :check_mark:* | :check_mark:
The server version allows to set up different SLAs for different TTIS custom fields | | Dashboard Gadget with multiple reports types | :minus:
Scheduled | :check_mark: | | Configuring working hours | :check_mark: | :check_mark: | | Configuring non-working days | :check_mark: | :check_mark: | | User/Status & Status/User Statistics Issue tabs | :check_mark: | :check_mark: | | Assignee History & Issue History Statistics Reports | :check_mark: | :check_mark: | | Export Report to Excel | :check_mark: | :check_mark: | ### Use in conjunction for MAX power: > Macro (inline-external-image) > Macro (inline-external-image) > Macro (inline-external-image)     Surveys for        Prometheus Exporter      Power Database Fields        for Jira                     PRO Apps                      PRO® for Jira > ℹ️ **ABOUT ANOVA APPS PRODUCTS** > ℹ️ > ℹ️ ![Custom logo]() > ℹ️ > ℹ️ We have and can build custom solutions to enhance the products you are currently using. Whether it’s a Portfolio enhancement, custom modules or interfaces, or custom scripts that execute upon a screen/status transition we have experience and the expertise to deliver a valuable solution for you. Please visit [Anovaapps.com](https://www.anovaapps.com/) for more information. > ℹ️ **Contact Us** > ℹ️ > ℹ️ If you have any questions, contact the Anova Apps Products team at [anovaproducts@appfire.com](mailto:anovaproducts@appfire.com) > ℹ️ > ℹ️ Please visit our [Service Desk](https://anovaapps.atlassian.net/servicedesk/customer/portal/2) to request support, report a bug, or suggest a feature > ℹ️ > ℹ️ Be sure to visit our [Welcome](https://anovaapps.atlassian.net/wiki/spaces/IC/pages/1117784134/Welcome) page to get more information about other contact methods and hours of availability, SLAs, EULA and more.