---
title: "Optimize Jira ticketing in Microsoft Teams"
canonical: "https://support.appfire.com/space/JIFMT/3084976156/Optimize%20Jira%20ticketing%20in%20Microsoft%20Teams"
format: markdown
---
> Macro (aura-html)
Integrating Jira and MS Teams improves communication and problem-solving because users can easily create, assign, watch, and edit issues and log work time.
In this article, you’ll learn how the integration between Jira and Microsoft Teams enhances team efficiency and effectiveness, enabling seamless interaction, notification management, and task management between the two platforms.
## Get Jira notifications from Microsoft Teams
Get notified in Microsoft Teams when Jira issues are created or updated.
### Why it’s useful
Stay up to date with Jira issues and get fewer Jira emails while staying in Microsoft Teams (less context switching).
### A few uses for this workflow
- Engineering: Know what tickets exist and see their current status.
- Product management: See when developers start and finish issues.
- Quality assurance (QA): Get notified when a new issue is ready for you to test.
- Support: Get notified when a request for support is assigned to you.
- Management: Get notified when high-priority issues are completed.
All with fewer emails!
### To get started
1. Install [Integration+](https://marketplace.atlassian.com/apps/1227628/microsoft-teams-integration-for-jira?hosting=cloud&tab=overview&utm_source=appfire&utm_medium=website&utm_campaign=plg&utm_id=701Nv000007VjT2IAK&utm_ct=dir&utm_cc=pro&utm_pla=atlassian&utm_sol=va&utm_d=Q224&utm_g=gl&utm_lan=en) on your Microsoft Teams [workspace](https://appfire.atlassian.net/wiki/spaces/JIFMT/pages/734921270).
2. Connect your Jira instance.
3. [Configure personal notifications](https://appfire.atlassian.net/wiki/spaces/JIFMT/pages/734724223) to alert you about projects and issues you care about.
![Improving search functionality]()
## Manage your projects with Jira boards inside Microsoft Teams
Use Jira boards inside Teams so you can easily manage issues and update their status.
### Why it’s useful
See your Jira boards inside of Microsoft Teams (less context switching and juggling tabs and windows).
### A few uses for this workflow
- See if too many issues are in the same status (stuck in QA, in progress, etc).
- Update the status of issues in your project by dragging and dropping them into a different column.
- Prepare for status updates.
- Reference boards during team meetings.
- Use data to stay focused on high-priority issues.
### To get started
- [Set up a tab on a Jira project with a board](https://appfire.atlassian.net/wiki/spaces/JIFMT/pages/734724235).
![Dev board discovering issues]()
## Setting up targeted notifications for your Teams channels
Configure each of your channels in Teams to receive notifications of relevant Jira activity.
### Why it’s useful
Useful for any development, support, or internal team that needs to stay current and notified of activities in Jira that are relevant to their projects.
### To get started
1. Click the 3 dots (**…**) next to the team you want to configure.
2. Search for `Jira` and select the Jira Integration Plus bot.
3. Click **Configure** to manage notifications for that team and channel.
4. Select the events and criteria you want to monitor and track.
5. Click **Save** to enable your notifications for that channel.
![image]()
## Send a Jira ticket in a message
Send a Jira ticket directly to another person in Microsoft Teams, either in direct chat or in a channel.
### Why it’s useful
Streamlines communication by including the ticket directly in the conversation.
### To get started
1. Go to a channel or chat with the bot installed.
2. Select the app icon underneath the message compose box.
3. Use **Search** to find the ticket you want to send.
4. Select the ticket.
5. Send the ticket as is, or add a message and send it.
![image]()
## View my assigned tickets
View Jira tickets assigned to you and update them directly in Microsoft Teams.
### Why it’s useful
View your to-do list for the day by looking at issues assigned to you without switching to Jira.
### A few uses for this workflow
- Engineers referencing assigned work when providing updates.
- Quality assurance looking for a list of issues to validate.
- Project managers viewing issues that need to be further defined.
### To get started
1. Navigate to the Integration+ app.
2. Select **Assigned to me**.
![Microsoft Teams interface with a ]()
## View Jira tickets you reported
View the Jira tickets you reported and make updates to them directly within MS Teams.
### Why it’s useful
View all the tickets that you reported to check on their progress, without switching to Jira.
### A few uses for this workflow
- Engineering managers can see the progress on the tickets they made.
- QA engineers can see the issues they created for PMs and developers.
- Project managers can view the issues they made to further define them.
### To get started
1. Navigate to the Integration+ app OR go to chat with the app.
2. Click on the *Reported by me* tab.
![Microsoft Teams interface with ]()
## View Jira tickets you are watching
View the Jira tickets you are watching and make updates to them directly within Microsoft Teams.
### Why it’s useful
View all the tickets that you’re watching to check on their progress, without switching to Jira.
### A few uses for this workflow
- Engineering managers, program managers, and executives can keep an eye on critical tickets.
- Engineers can keep track of key issues.
### To get started
1. Navigate to the Integration+ app, or go to chat with the app.
2. Select **Watched by me**.
![Jira Integration Plus app within Microsoft Teams. It displays a list of issues that are being tracked by the user.]()
## View and edit Jira Service Management requests
Create custom tabs in your support teams to show open and in-progress service requests.
### Why it’s useful
Support teams that need to stay current on new and ongoing service tickets.
### To get started
1. Create a new tab in your teams' support channel.
2. Add the Integration+ bot as a new tab in that channel.
3. Configure the tab to show the project(s) and ticket types for that team.
4. Use real-time list filters to search, sort, and find the ticket you need to update.
5. You can also create new requests from this tab by clicking the **Create** button.
![Support tab of the Jira Integration Plus app within Microsoft Teams.]()
## Find and update Jira tickets from Microsoft Teams
Integration+ lets you make any updates to Jira tickets seamlessly within Microsoft Teams.
### Why it’s useful
Easily find and update Jira tickets from inside Microsoft Teams. With Integration+, you can make any update or change to Jira tickets in a platform that is familiar and easy to use.
### To get started
1. Search for the ticket you want to edit either directly in a direct message with the bot or from a ticket listing tab in MS Teams.
2. Click **View** to open the ticket edit screen.
3. Make any changes from inside the ticket view screen. All edits are automatically saved back to Jira.
**See it in action**
![detailed view of a Jira issue within the Jira Integration Plus app, titled ]()
## Create service requests from inside Microsoft Teams
Enable your team to quickly create, update, and comment on service requests from inside of Microsoft Teams.
### Why it’s useful
It’s useful for any team that wants to enable ticket creation from inside Microsoft Teams.
### To get started
1. Initiate the ticket creation process via a button on a tab, the bot directly, or a message action in Teams.
2. When creating the ticket, pick the service desk project and the correct ticket type for your request.
3. Once the ticket is created, you can follow up on your request by clicking on the Integration+ bot and viewing the tab titled *Reported By Me*.
**See it in action**
![Jira integration plus created with Helpdesk demo desk]()
[Try Integration+ for Microsoft Teams for free](https://marketplace.atlassian.com/apps/1227628/microsoft-teams-integration-for-jira?hosting=cloud&tab=overview&utm_source=appfire&utm_medium=website&utm_campaign=plg&utm_id=701Nv000007VjT2IAK&utm_ct=dir&utm_cc=pro&utm_pla=atlassian&utm_sol=va&utm_d=Q224&utm_g=gl&utm_lan=en) to see how you can enable seamless interaction, notification management, and task management between MS Teams and Jira.