--- title: "Manage Jira work items with Slack Integration+" canonical: "https://support.appfire.com/space/JIFS/3085271059/Manage%20Jira%20work%20items%20with%20Slack%20Integration%2B" format: markdown --- > Macro (aura-html) Manage Jira work items directly from Slack to reduce context switching and keep your work in one place. Instead of moving between tools, you can create, view, and update Jira issues within your Slack conversations. Integration+ for Slack provides a bidirectional connection between Slack and Jira. You can create issues from messages, update existing tickets, assign work, and track progress without leaving Slack. This use case shows how to use Integration+ to manage Jira work items more efficiently from Slack. ## Using Integration+ for Slack Integration+ for Slack helps teams stay on track by enabling you to create channels and issues directly from Slack, get notifications, share updates, and generally manage Jira from Slack without switching contexts. The app also improves workflow by enabling you to: - Let users [create Jira issues from Slack using an emoji](https://appfire.atlassian.net/wiki/spaces/JIFS/pages/722633085). - Create Jira issues in shared Slack channels with [custom fields](https://appfire.atlassian.net/wiki/spaces/JIFS/pages/722763956). - Create Jira issues from direct messages using [message actions](https://appfire.atlassian.net/wiki/spaces/JIFS/pages/722665785). - Change the user assigned to an issue during your conversations inside Slack using [emojis](https://appfire.atlassian.net/wiki/spaces/JIFS/pages/722993377) or an [“@” mention](https://appfire.atlassian.net/wiki/spaces/JIFS/pages/722371064). - [Assign an issue to the developer](https://appfire.atlassian.net/wiki/spaces/JIFS/pages/722371064) while discussing the priority. - Mark an incoming ticket as [assigned to you](https://appfire.atlassian.net/wiki/spaces/JIFS/pages/722993377) from a notification. - Ask someone to help by [assigning an issue](https://appfire.atlassian.net/wiki/spaces/JIFS/pages/722371064) and [adding a comment](https://appfire.atlassian.net/wiki/spaces/JIFS/pages/722141952). And Integration+ for Slack isn’t just for development teams. The app can support a variety of departments within your organization. **Engineers** can use the app to help decode discussions between them and other teams and eliminate the need to open Jira and look up an issue. **Product managers** can use it to understand what developers are talking about without going into Jira. **Marketing** can use Integration+ to capture marketing information from prospects, create support tickets and incident reports, or perform lead generation for sales teams. **HR teams** can use it for efficient onboarding/offboarding, ultimately saving time by aligning teams and reducing information gaps across departments. ## Benefits of Integration+ for Slack In addition to the examples mentioned above, Integration+ for Slack offers: - **Accurate and efficient issue tracking:** Create Jira issues with precise mapping of Atlassian’s custom fields, proper user attributions, and comprehensive field display, ensuring precise tracking and reporting. - **Enhanced security and permissions: **Ensure users only have access to projects for which they have permissions, enhancing security and control. - **Customizable and streamlined integration:** Configure emojis to track conversations, map different issue types to a single channel, and create Jira tickets wherever the bot is present, streamlining the integration process. - **Effortless IT Service Management (ITSM) processes and proxy issue creation: **Initiate ITSM processes seamlessly with simple issue creation in Slack, and generate Jira tickets on behalf of users who do not have Jira access. - **Time savings and reduced manual tasks: **Save time by tracking and updating work more accurately, eliminating the need to copy and paste Slack conversations into Atlassian, and minimizing context switching between Slack and Jira. - **Improved client support and feedback tracking: **Provide world-class support to clients by ensuring their messages are seen and addressed promptly, and track customer feedback and important discussions as they occur in Slack. - **Reduced errors and communication gaps:** Capture Slack discussions that might otherwise fall through the cracks in Jira, and reduce manual errors and communication gaps by performing Jira actions directly from Slack. ## How to install Integration+ for Slack 1. Download and install [Integration+ for Slack](https://marketplace.atlassian.com/apps/1219324/slack-integration-for-jira?hosting=cloud&tab=overview&utm_source=appfire&utm_medium=website&utm_campaign=plg&utm_id=701Nv000007VjT2IAK&utm_ct=dir&utm_cc=pro&utm_pla=atlassian&utm_sol=itsm&utm_g=gl&utm_lan=en). 2. Download [the free companion app](https://appfireworkspace.slack.com/apps/A0Z9RG265-jira-integration) in the Slack App Directory. 3. [Connect to Jira](https://appfire.atlassian.net/wiki/spaces/JIFS/pages/722731255). Processes vary depending on your goal. Here’s a quick overview of some of the app’s features in action: ### Issue expansion **Issue expansion in thread mode and Issue expansion in channel mode with multiple issues mentioned:** ![image]() ### Using emojis - Invite the bot to your channel to use this feature. The [Quick create Jira issues](https://appfire.atlassian.net/wiki/spaces/JIFS/pages/722633085) page has more information. - Configure the channel using quick create. - Use bug emoji to create a new issue from a single message. - Use quick create for Additional issue type mapping. - Assign additional emojis to issue types globally or on a per-channel basis. ![Bug emoji being used to help automatically create a Jira issue from a message.]() ### Create a Jira issue To get started: 1. Hover over the message you want to use to create the Jira issue. 2. Click **More actions** (**…**). 3. Click **Create Jira issue**. 4. If you don’t see **Create Jira Issue,** select **More message shortcuts… **and type `Jira` to find the action. ![image]() ### Jira issue via workflow builder To get started: 1. Create a workflow from the [Slack Workflow Builder](https://appfire.atlassian.net/wiki/spaces/JIFS/pages/722993342) and select **Integration+**. 2. Click **Create Jira Issue**. 3. Continue creating your workflow. ![image]() ### Jira field configuration To get started: 1. Navigate to the Account Portal. 2. Click **Jira Field Configuration** on the sidebar. 3. Click **Add Configuration**. ![image]() See for yourself how integrating Jira and Slack with [Integration+](https://marketplace.atlassian.com/apps/1219324/slack-integration-for-jira?hosting=cloud&tab=overview&utm_source=appfire&utm_medium=website&utm_campaign=plg&utm_id=701Nv000007VjT2IAK&utm_ct=dir&utm_cc=pro&utm_pla=atlassian&utm_sol=itsm&utm_g=gl&utm_lan=en) helps you boost productivity by reducing context switching.