---
title: "Monitor and manage Jira work items"
canonical: "https://support.appfire.com/space/JIFS/3086614554/Monitor%20and%20manage%20Jira%20work%20items"
format: markdown
---
> Macro (aura-html)
Connect Slack and Jira with Integration+ for Slack to manage tickets directly from Slack and reduce the need to switch between tools. This integration helps your team stay informed, respond to updates faster, and keep work moving.
## Benefits of integrating Jira and Slack
By merging the two tools, you can:
- Get important alerts all in one place.
- Track tasks and issues across your team.
- Have greater visibility into your workflows.
- View issue and ticket information.
- Reduce context-switching.
- Automate routine actions.
- Create Jira issues directly from Slack.
[Integration+ for Slack](https://marketplace.atlassian.com/apps/1219324/slack-integration-for-jira?hosting=cloud&tab=overview&utm_source=appfire&utm_medium=website&utm_campaign=plg&utm_id=701Nv000007VjT2IAK&utm_ct=dir&utm_cc=pro&utm_pla=atlassian&utm_sol=itsm&utm_g=gl&utm_lan=en) provides bidirectional integration between Slack and Jira that minimizes context switching and simplifies workflows. This article explains key use cases and shows you how to get started.
## Create Jira issues from anywhere in Slack
Create Jira Issues from anywhere in Slack without inviting the bot to the channel.
### What it’s useful for
Global actions eliminate the need to configure anything and enables users to create issues anywhere in Slack, regardless of where they are in the platform.
### Use cases
- Create Jira issues from anywhere in Slack.
- Use Custom fields from Atlassian.
- Reduce manual errors and communication gaps by eliminating the need to leave Slack to perform Jira actions.
### To get started
1. Click the **+** icon in Slack.
2. Type `Create` to find the [Integration+ for Slack](https://marketplace.atlassian.com/apps/1219324/slack-integration-for-jira?hosting=cloud&tab=overview&utm_source=appfire&utm_medium=website&utm_campaign=plg&utm_id=701Nv000007VjT2IAK&utm_ct=dir&utm_cc=pro&utm_pla=atlassian&utm_sol=itsm&utm_g=gl&utm_lan=en) global action.
3. Choose the **Create Jira issue** action.
4. Complete the form to create your Jira issue.
**See it in action**
![image]()
## Get notified about your work
Get notified in Slack based on your personal preferences, reducing static and Jira email fatigue.
### What it’s useful for
Personal notifications from [Integration+ for Slack](https://marketplace.atlassian.com/apps/1219324/slack-integration-for-jira?hosting=cloud&tab=overview&utm_source=appfire&utm_medium=website&utm_campaign=plg&utm_id=701Nv000007VjT2IAK&utm_ct=dir&utm_cc=pro&utm_pla=atlassian&utm_sol=itsm&utm_g=gl&utm_lan=en) enable you and your team members to track only the specific Jira tickets and escalations that are relevant to you. Get summarized updates and reduce your reliance on emails and alerts.
### Use cases
- Get summarized, informative alerts instead of granular email notifications.
- Set up personal notifications for only the projects and tickets you care about.
### To get started
1. Install [Integration+ for Slack](https://marketplace.atlassian.com/apps/1219324/slack-integration-for-jira?hosting=cloud&tab=overview&utm_source=appfire&utm_medium=website&utm_campaign=plg&utm_id=701Nv000007VjT2IAK&utm_ct=dir&utm_cc=pro&utm_pla=atlassian&utm_sol=itsm&utm_g=gl&utm_lan=en) on your Slack workspace.
2. [Connect](https://appfire.atlassian.net/wiki/spaces/JIFS/pages/722731255) your Slack account to Jira.
3. Invite the bot into your channels.
4. Navigate to the bot *Home* tab.
5. Set up personal notification settings.
**See it in action:**
Basic notifications are set up in the Integration+ for Slack *Home* Tab.
![image]()
## View my assigned tickets
View Jira tickets assigned to you and make updates directly within Slack.
### What it’s useful for
View your to-do list for the day by looking at your assigned issues without switching to Jira.
### Use cases
- Engineers: For referencing assigned work when providing updates.
- Quality assurance: For looking for a list of issues to validate.
- Project managers: By viewing issues that need to be further defined.
Take this a step further by clicking the View button and making updates like adding comments, changing issue status, etc, directly from Slack.
### To get started
1. Install [Integration+ for Slack](https://marketplace.atlassian.com/apps/1219324/slack-integration-for-jira?hosting=cloud&tab=overview&utm_source=appfire&utm_medium=website&utm_campaign=plg&utm_id=701Nv000007VjT2IAK&utm_ct=dir&utm_cc=pro&utm_pla=atlassian&utm_sol=itsm&utm_g=gl&utm_lan=en) on your Slack workspace.
2. [Connect](https://appfire.atlassian.net/wiki/spaces/JIFS/pages/722731255) your Slack account to Jira.
3. Navigate to the Integration+ app.
**See it in action**
Viewing assigned issues on the app *Home* tab.
![how-to-manage-jira-tickets-slack_4.jpg]()
## Get a report of Jira activity in Slack
Set up recurring scheduled reports delivered in Slack with Jira activity you care about.
### What it’s useful for
Use the Integration+ for Slack reporting feature to send a list of issues based on your selected criteria to a channel at a defined interval (like daily at a specific time). This tool is valuable for project managers or scrum masters overseeing a team’s work.
### Use cases
- Generate a daily scrum report showing what tickets have been updated or closed on the last day.
- Set up recurring reports to alert if critical tickets need attention.
- Keep track of your team’s progress without opening Jira.
### To get started
1. Install [Integration+ for Slack](https://marketplace.atlassian.com/apps/1219324/slack-integration-for-jira?hosting=cloud&tab=overview&utm_source=appfire&utm_medium=website&utm_campaign=plg&utm_id=701Nv000007VjT2IAK&utm_ct=dir&utm_cc=pro&utm_pla=atlassian&utm_sol=itsm&utm_g=gl&utm_lan=en) in your Slack workspace.
2. [Connect](https://appfire.atlassian.net/wiki/spaces/JIFS/pages/722731255) your Slack account to Jira.
3. Invite the app to your channels.
4. [Schedule reports](https://appfire.atlassian.net/wiki/spaces/JIFS/pages/720474250).
**See it in action**
![how-to-manage-jira-tickets-slack_5.jpg]()
## Log bugs with screenshots from Slack using the bug emoji
Create new issues in Jira from images, files, videos, etc., shared in Slack using the bug emoji.
### What it’s useful for
Support teams often share files in Slack. Use this workflow to prevent team members from re-uploading the same files into Jira. Simply add the bug emoji to any message to capture files or attachments to a new or existing Jira issue.
### Use cases
- Log bugs from visual defects.
- Share files that others need to fill out in Jira issues.
- Share a file, discuss a plan, and save everything to an issue.
- Create issues using one of our options and files will be attached automatically.
### To get started
1. Install[ Integration+ for Slack](https://marketplace.atlassian.com/apps/1219324/slack-integration-for-jira?hosting=cloud&tab=overview&utm_source=appfire&utm_medium=website&utm_campaign=plg&utm_id=701Nv000007VjT2IAK&utm_ct=dir&utm_cc=pro&utm_pla=atlassian&utm_sol=itsm&utm_g=gl&utm_lan=en) on your Slack workspace.
2. [Connect](https://appfire.atlassian.net/wiki/spaces/JIFS/pages/722731255) your Slack account to Jira.
3. Invite the app into your channels.
4. Mention a Jira issue or get a notification from Jira.
**See it in action**
Use a camera to capture a thread in Slack with multiple files and Create a new bug by using the bug emoji.
![image]()
## Log time to a ticket
Log time to a Jira ticket in Slack with our command-line interface and leave UI users in the dust.
### What it’s useful for
Track your time on a scratch file while you work and then log all your time in one message in Slack.
### Use cases
- Keep track of the Jira issues you are working on in a text pad.
- Create log statements in the [Integration+ for Slack](https://marketplace.atlassian.com/apps/1219324/slack-integration-for-jira?hosting=cloud&tab=overview&utm_source=appfire&utm_medium=blog&utm_campaign=plg&utm_id=701Nv000007VjT2IAK&utm_ct=dir&utm_cc=pro&utm_pla=atlassian&utm_sol=itsm&utm_g=gl&utm_lan=en) format.
- Send a message to Integration+ for Slack to log your time.
- Test it and see for yourself whether you can log time in Jira faster.
### To get started
1. Install [Integration+ for Slack](https://marketplace.atlassian.com/apps/1219324/slack-integration-for-jira?hosting=cloud&tab=overview&utm_source=appfire&utm_medium=website&utm_campaign=plg&utm_id=701Nv000007VjT2IAK&utm_ct=dir&utm_cc=pro&utm_pla=atlassian&utm_sol=itsm&utm_g=gl&utm_lan=en) on your Slack workspace.
2. [Connect](https://appfire.atlassian.net/wiki/spaces/JIFS/pages/722731255) your Slack account to Jira.
3. Create log time commands with the following format: `log + time + ticket` like `log 2h demo-12`.
**See it in action**
Log time to multiple tickets with a message to the Integration+ for Slack bot.
![image]()
## Manage incidents and escalations in Slack
Run a Slack first incident management process with Jira Service Management.
### What it’s useful for
Update your incident management process to keep everyone aligned and close issues faster.
**Example issue escalation process**
- Configure notifications for specific issue types to your alert channel.
- View and perform initial triage in Slack thread and capture discussion to issue.
- Create a dedicated channel when necessary to escalate issues.
- Configure the app to automatically invite team members in escalated channels.
### Use cases
- Get notified when priority issues are created.
- Discuss issues in chat and pull in resources as needed.
- Create a dedicated discussion channel and auto-sync the conversation to the ticket.
- Get updated whenever the issue is modified anywhere.
- Automatically invite the right people into the discussion.
- Capture a post-mortem discussion of the issue in Jira.
- Change the way your team responds to incidents to streamline your process and improve outcomes.
### To get started
1. Install [Integration+ for Slack](https://marketplace.atlassian.com/apps/1219324/slack-integration-for-jira?hosting=cloud&tab=overview&utm_source=appfire&utm_medium=website&utm_campaign=plg&utm_id=701Nv000007VjT2IAK&utm_ct=dir&utm_cc=pro&utm_pla=atlassian&utm_sol=itsm&utm_g=gl&utm_lan=en) on your Slack workspace.
2. [Connect](https://appfire.atlassian.net/wiki/spaces/JIFS/pages/722731255) your Slack account to Jira.
3. Invite the app into your channels.
4. Mention a Jira issue or get a notification from Jira.
**See it in action:**
Get alerts for priority issues in Slack and Create a Slack channel to discuss the issue.
![image]()
## Build reports of Jira issues within Slack
Create, find, update, assign, and report on Jira issues right from Slack and get notifications when things change.
### What it’s useful for
If you’re a project manager, you can see tickets you’re monitoring or recently created projects within Slack by using the app’s home functionality. Build reports that surface potential blockers so you and your team can act quickly and efficiently.
### Use cases
- Get customized reports of activity happening in Jira from Slack.
- Create dedicated Slack channels for escalated Jira issues.
- View all ticket information including labels, severity, and linked issues.
- Get an overview of project status and bring focus to key insights.
- Reduce context switching between Slack and Jira.
### To get started
1. Add the [Integration+ for Slack](https://marketplace.atlassian.com/apps/1219324/slack-integration-for-jira?hosting=cloud&tab=overview&utm_source=appfire&utm_medium=website&utm_campaign=plg&utm_id=701Nv000007VjT2IAK&utm_ct=dir&utm_cc=pro&utm_pla=atlassian&utm_sol=itsm&utm_g=gl&utm_lan=en) app to your Slack workspace.
2. Navigate to the *Integration+ for Slack* home page.
3. Click **Change**.
4. Click the **Select** button next to *Specific Status(es) by Projects(s)*.”
**See it in action**
![how-to-manage-jira-tickets-slack_9.jpg]()
## Streamline collaboration with dedicated channels in Slack
Create a digital HQ for your team to discuss specific projects and sync messages with Jira.
### What it’s useful for
With Dedicated Channels, you can create a channel in Slack to discuss a specific Jira issue and sync all messages in the channel with the issue you’re discussing. Whether you’re creating from Jira or Slack, this integration allows for seamless collaboration and ensures everyone is on the same page. This virtual space allows for real-time collaboration, knowledge sharing, and streamlined communication.
### Use cases
- Streamline communication: dedicated channels in Slack provide a centralized location for team members to collaborate, share ideas, and discuss specific issues or projects.
- Improve organization: Customize dedicated channels to meet your team’s needs, creating channels or boards for specific projects or topics. Keep conversations organized and ensure team members can find relevant information quickly when they need it.
- Enhance knowledge sharing: With a “digital HQ” in Slack, team members can easily share knowledge, best practices, and resources. Promote a culture of learning and collaboration, leading to more effective problem-solving and innovation.
- Improve visibility: Slack integration with Jira provides real-time notifications and alerts, keeping team members up to date on project progress and any issues that arise. Improve visibility into project status and reduce the risk of miscommunications or missed deadlines.
### To get started
1. Click **View** on a Jira ticket message in Slack.
2. Click **Create Discussion** on the ticket message.
3. Update the Slack channel name (optional).
4. Click the green **Submit** button to create your Slack channel.
5. Click **Join Discussion** on the Jira ticket.
6. Discuss your issue in the new Slack channel.
**See it in action**
![image]()
## Get notified in Slack channels when Jira tickets are updated
Get notified in Slack and track hot Jira issues, and daily activity, and reduce email noise.
### What it’s useful for
Channel and personal notifications from Integration+ for Slack allow for advanced configurations to alert you and your team to Jira tickets and important escalations. Get smart summarized updates and silence email and alert spam.
### Use cases
- Get summarized informative alerts instead of granular email notifications.
- Set up immediate alerts in dedicated channels for important ticket escalations.
- Keep track of your team with aggregated daily ticket threads in channels.
- Set up personal notifications just for the projects and tickets you care about.
### To get started:
1. Install [Integration+ for Slack](https://marketplace.atlassian.com/apps/1219324/slack-integration-for-jira?hosting=cloud&tab=overview&utm_source=appfire&utm_medium=website&utm_campaign=plg&utm_id=701Nv000007VjT2IAK&utm_ct=dir&utm_cc=pro&utm_pla=atlassian&utm_sol=itsm&utm_g=gl&utm_lan=en) on your Slack workspace.
2. [Connect to Jira](https://appfire.atlassian.net/wiki/spaces/JIFS/pages/722731255).
3. Invite the app into your channels.
4. Configure channel notifications for your project.
**See it in action**
![image]()
So, if you’re looking for a solution to connect Slack and Jira to streamline workflows, monitor assigned tickets, and manage projects with unprecedented ease, try [Integration+ for Slack](https://marketplace.atlassian.com/apps/1219324/slack-integration-for-jira?hosting=cloud&tab=overview&utm_source=appfire&utm_medium=website&utm_campaign=plg&utm_id=701Nv000007VjT2IAK&utm_ct=dir&utm_cc=pro&utm_pla=atlassian&utm_sol=itsm&utm_g=gl&utm_lan=en). From creating Jira issues directly from Slack to receiving personalized alerts and notifications, the possibilities are endless.
Reduce context-switching, automate mundane tasks, and enhance productivity like never before. Whether you want to log bugs with screenshots, manage incidents and escalations, or streamline collaboration with dedicated channels, integrating Jira and Slack offers an array of benefits that are reshaping the way IT teams work.
Unlock the full potential of your team’s collaboration with [Integration+ for Slack](https://marketplace.atlassian.com/apps/1219324/slack-integration-for-jira?hosting=cloud&tab=overview&utm_source=appfire&utm_medium=website&utm_campaign=plg&utm_id=701Nv000007VjT2IAK&utm_ct=dir&utm_cc=pro&utm_pla=atlassian&utm_sol=itsm&utm_g=gl&utm_lan=en)!