---
title: "Dedicated Slack escalation channels for Jira issue sync"
canonical: "https://support.appfire.com/space/JIFS/720474238/Dedicated%20Slack%20escalation%20channels%20for%20Jira%20issue%20sync"
format: markdown
---
> Macro (aura-html)

### Link existing issue to a Channel

1. In an existing channel, use the Slash Command `/jira-plus link issuekey-123`.
2. That channel will become **auto-synced** with that issue.
  1. All channel messages, including files and images, automatically sync with Jira.
3. You can turn off auto-sync and use the 📌  emoji.
4. You can unlink that channel with the slash command `/jira-plus unlink issue key-123`.

### Using dedicated channels

#### Default settings

- *Sync Enabled* - all messages (including files, images, and videos) in your Slack channel are automatically sent to Jira.
- *Notifications Enabled* - the channel is notified when the issue is updated in Jira.

Manually disable sync in the channel and use Push Pin Emoji to add messages.

#### App Configurations

The following configurations are set at a global or per-project level.

- *Welcome message* - send a message to all dedicated channels to share policies, best practices, and more.
- *Custom Slack channel name* - use variables like issue key, project, priority, and more to create dynamic channel names.
- *Default to private* - default to a private channel in Slack.
- *Auto invite users* - select users to invite to the channel automatically.