---
title: "FAQ"
canonical: "https://support.appfire.com/space/JMWE/461438994/FAQ"
format: markdown
---
> Macro (aura-html)

<details>
<summary>Issues with license of the plugin</summary>

> ℹ️ **Answer**
> ℹ️ 
> ℹ️ Licensing issues must be raised with Atlassian directly, as they control licenses for paid-via-Atlassian plugins. W<span style="color: #000000">e do not handle sales directly but through their Marketplace.</span>
</details>

<details>
<summary>Versions compatibilty</summary>

> ℹ️ **Answer**
> ℹ️ 
> ℹ️ Refer [Add-on and JIRA versions compatibility](https://appfire.atlassian.net/wiki/spaces/JMWE/pages/462127220/Installing+the+add-on+on+your+Jira+server#Installingtheadd-ononyourJiraserver-Add-onandJIRAversionscompatibility).
</details>

<details>
<summary>Feature broke down after a version upgrade</summary>

> ℹ️ **Check the following before raising a support ticket**
> ℹ️ 
> ℹ️ 1. Check these
</details>

<details>
<summary>Error messages not visible in Service desk issues</summary>

> ℹ️ **Check the following before raising a support ticket**
> ℹ️ 
> ℹ️ 1. Check these
</details>