---
title: "Appfire support"
canonical: "https://support.appfire.com/space/JSU/923959304/Appfire%20support"
format: markdown
---
> Macro (aura-html)

## Request help

If you need assistance with the app, migrations, or have any questions, submit a request through our [support portal](https://appf.re/support). Our support team is always happy to help.

### Feature requests

If you have any additional comments, or wish to suggest an enhancement or new feature, get in touch using the *[Request an enhancement or new feature](https://appfire.atlassian.net/servicedesk/customer/portal/11/group/36/create/160)* option in our support portal. Your suggestions help shape our roadmap.

## Service Level Agreement (SLA)

Our Product Support SLA covers our products only. For details on our SLA, refer to the [Marketplace Partner Program](https://developer.atlassian.com/platform/marketplace/marketplace-partner-program/).

### Support includes

- Troubleshooting problems with our apps
- Help with issues during installation
- Help with issues during upgrades
- Information about functionality if not described in the documentation
- Investigating for configuration and/or workarounds

### Support does not include

- Product training
- Non-Appfire Product support
- Support for Atlassian application issues
- Support cases for older app versions that are only compatible with Jira versions that have reached end-of-life