---
title: "Support and escalation"
canonical: "https://support.appfire.com/space/LM/3579510813/Support%20and%20escalation"
format: markdown
---
If you experience issues with the Bulk Converter, use the following table to identify the appropriate contact.

|  |  |
| --- | --- |
| **Topic** | **Contact** |
| Conversion quality, product defects, release features | [Appfire Support](https://support.appfire.com/portal/11) |
| Page restrictions, Forge permission model | [Atlassian](https://support.atlassian.com/) (platform) and your space administrators |
| Enterprise migration planning | [Appfire Support](https://support.appfire.com/portal/11) |

When opening a ticket, include the following information:

- Migration name and job ID
- Space keys and example page IDs
- Screenshots of report or results rows
- Whether affected pages are restricted