---
title: "Identify issues related to a service desk project"
canonical: "https://support.appfire.com/space/PSJC/1248133124/Identify%20issues%20related%20to%20a%20service%20desk%20project"
format: markdown
---
> Macro (aura-html)


This use case combines a JQL Search Extensions keyword with Power Script’s SIL Manager and Scheduler to automatically add a label to issues from Support so they are easier to view by developers.

> 📝 If you are not already using JQL Search Extensions, you can try out these features with a free trial license. Visit our JQL Search Extensions [marketplace listing ](https://marketplace.atlassian.com/apps/1214791/jql-search-extensions-for-jira?hosting=cloud&tab=overview)to learn more.

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| **Scenario** | *A development team isn’t resolving issues coming from support in the expected time.*<br>**Solution**: Build a scheduled task that labels all issues linked to a support issue as `support` so that they will be visible in a Jira filter or a dashboard. |
| **JSE keyword** | `linkedByIssueProject` |
| **PowerScripts features** | SIL Manager and Scheduler |
| **Method** | 1. In Jira, go to **Settings** > **Apps** > **Manage apps**.
2. In the Apps sidebar menu, under *POWER SCRIPTS*, select **SIL Manager**.
3. On the *SIL Manager* page, select **File** > **New file** to create a new file.
4. Add the following script to the file, and replace `MyProject` with your project details.
  
5. Enter a name for the file, then click the **Save** icon in the top menu to save the file.
6. Select **Configurations **in the left sidebar.
7. Select **Automations** > **Scheduler** to display the *Scheduled Jobs *page.
8. Click **Schedule job**. The *Schedule new job* window displays.
9. Select **Interval** for the *Job type*. Alternatively, use a CRON expression to define the interval.
10. Set the interval when the script should run, for example, 1h.
11. Select the **Edit** icon in the *Script* field.
12. Select the saved file from the list and click **Select**.
13. In the *Schedule new job* window, select the **Run as** user.
14. Click **Save**. Your saved scheduled job displays in the list of scheduled jobs. You can later edit or delete the job as required.
  
15. Now, every 60 minutes, this script will run and add the label `Support` to any issues that match the JQL query used in the script. |