---
title: "IT Service Management team template"
canonical: "https://support.appfire.com/space/RDD/146309962/IT%20Service%20Management%20team%20template"
format: markdown
---
> Macro (aura-html)
> Macro (excerpt)
>
> 
>
> [IT SERVICE MANAGEMENT TEAM](https://appfire.atlassian.net/wiki/spaces/RDD/pages/146309962)
>
> [Facilitate the spotting of business changes to deliver an amazing employee and customer experience](https://appfire.atlassian.net/wiki/spaces/RDD/pages/146309962)
## Overview
Information Technology Service Management (ITSM) refers to all the activities that organizations perform to offer IT support and services to customers and employees. Software solutions have to ensure that all the involved teams work together as efficiently as possible and ideally, provide a complete end-to-end experience.
This dashboard provides a set of gadgets to facilitate the spotting of business changes, so the ITSM team can deliver an amazing employee and customer experience.
From rapid detection of requests' debt (how quickly your request is created vs. resolved) or SLA radiators to customer satisfaction or key services status, agents will collaborate and respond better and quicker, thanks to easier adaptation to daily changes and challenges.
> ℹ️ See [https://appfire.atlassian.net/wiki/spaces/RDD/pages/146309250](https://appfire.atlassian.net/wiki/spaces/RDD/pages/146309250) for more on how to integrate Ops teams in your flow of work.
## Gadgets
This dashboard template comes with a set of gadgets that you can organize as you see fit: You can configure, remove, or add more gadgets (see [https://appfire.atlassian.net/wiki/spaces/RDD/pages/146310019](https://appfire.atlassian.net/wiki/spaces/RDD/pages/146310019)).
## Current integrations
- :jira_service_management:
Jira Service Management
> Macro (contentbylabel)
- :statuspage:
Statuspage
> Macro (contentbylabel)
We are working on our growing catalog of [https://appfire.atlassian.net/wiki/spaces/RDD/pages/146310010](https://appfire.atlassian.net/wiki/spaces/RDD/pages/146310010). Please let us know if you don’t see what you need by submitting a request through our [support portal](https://appf.re/support).