---
title: "January 17, 2022"
canonical: "https://support.appfire.com/space/RFC/783942310/January%2017%2C%202022"
format: markdown
---
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In this release:
# Statistics, charts, and metrics based on Service Management SLA values
This release introduces statistics, metrics and charts based on the *SLA fields* provided by Jira Service Management* *(formerly known as *Jira Service Desk*). More precisely, the rich filters gadgets can now compute results based on the following properties of SLA fields: SLA *Met*, *Breached*, *%Met*, *%Breached*, *average duration*, and *completion date*.
## Statistics based on SLA fields
[The Rich Filter Statistics Gadget](https://appfire.atlassian.net/wiki/spaces/RFCDOC/pages/783941781) and [The Rich Filter Two Dimensional Statistics Gadget](https://appfire.atlassian.net/wiki/spaces/RFCDOC/pages/783941803) can be configured with new values and new statistic types:
- For each SLA field, the options *Completed*, *Met*, *Breached*, *%Met*, *%Breached* and *Average* are available as values in the configuration form of the gadgets.
- The *completion date* of each SLA field is available as a *date statistic type*. This can be particularly useful when combined with SLA-related values.
## Flexi charts based on SLA fields
[The Rich Filter Flexi Charts Gadget](https://appfire.atlassian.net/wiki/spaces/RFCDOC/pages/783941863) can be configured with new values and new statistic types:
- For each SLA field, the options *Completed*, *Met*, *Breached* and *Average* are available as values in the configuration form of the gadget.
- The *completion date* of each SLA field is available as a *date statistic type*. This is particularly useful when combined with SLA-related values.
- For 2D flexi charts, when the completion date of an SLA field is selected on the primary breakdown, a predefined option is added to the statistic type options of the secondary breakdown: *SLA Met/Breached*.
## Counters based on SLA fields
[The Rich Filter Simple Counter Gadget](https://appfire.atlassian.net/wiki/spaces/RFCDOC/pages/783941825) and [The Rich Filter Smart Counter Gadget](https://appfire.atlassian.net/wiki/spaces/RFCDOC/pages/783942058) can be configured with new values. For each SLA field, the options *Completed*, *Met*, *Breached* and *Average* are available as values in the configuration form of the gadgets.
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## Gauges based on SLA fields
[The Rich Filter Simple Gauges Gadget](https://appfire.atlassian.net/wiki/spaces/RFCDOC/pages/783942228) and [The Rich Filter Smart Gauges Gadget](https://appfire.atlassian.net/wiki/spaces/RFCDOC/pages/783942246) can be configured with new ratios. For each SLA field, the options *%Met and* *%Breached* are available as predefined ratios in the configuration form of the gadgets.
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# Support for statistics by numeric fields
[The Rich Filter Statistics](https://appfire.atlassian.net/wiki/spaces/RFCDOC/pages/783941781), [Two Dimensional Statistics](https://appfire.atlassian.net/wiki/spaces/RFCDOC/pages/783941803) and [Flexi Charts](https://appfire.atlassian.net/wiki/spaces/RFCDOC/pages/783941863) gadgets now support numeric fields as statistic type. All the existing features of these gadgets (sorting, totals, *quick charts* etc.) are compatible with statistics by numeric fields.
