---
title: "September 7, 2022"
canonical: "https://support.appfire.com/space/RFC/783942416/September%207%2C%202022"
format: markdown
---
> Macro (aura-html)

# Queues in Rich Filter Results gadgets

<span style="color: #172b4d">This release introduces </span>*queues*<span style="color: #172b4d">, a set of features that considerably extend the capabilities of the </span><span style="color: #172b4d">*Rich Filter Results*</span><span style="color: #172b4d"> gadgets.</span>

<span style="color: #172b4d">Defined in the rich filter configuration, </span><span style="color: #172b4d">*queues*</span><span style="color: #172b4d"> are lists of issues based on configurable JQL queries that further filter the issues returned by the rich filter. Queues are ideal for </span><span style="color: #172b4d">*organizing support requests*</span><span style="color: #172b4d"> (by support agent, service desk, request type, etc.) but also for managing lists of issues in general:</span>

- one or multiple queues can be displayed in any given *Rich Filter Results* gadget,
- each queue can be displayed with one or multiple views,
- each queue has its sorting criteria, independent of the other queues,
- and more – see the [Configuring Queues](https://appfire.atlassian.net/wiki/spaces/RFCDOC/pages/783942406) documentation page for more details.

<span style="color: #172b4d">Example of </span><span style="color: #172b4d">*Rich Filter Results*</span><span style="color: #172b4d"> gadget configured to display 3 support </span><span style="color: #172b4d">[queues](https://appfire.atlassian.net/wiki/spaces/RFCDOC/pages/783942406)</span><span style="color: #172b4d">:</span>

![image](media://268efec2-baab-4604-a134-0bac748757c9)

<span style="color: #172b4d">Example of queue configuration:</span>

![image](media://33557280-89fa-42e4-8cb2-bb289ddd48bc)

For more information about queues, look at the [Configuring Queues](https://appfire.atlassian.net/wiki/spaces/RFCDOC/pages/783942406) documentation page.

For more information about the *Rich Filter Results *gadget, look at its [documentation page](https://appfire.atlassian.net/wiki/spaces/RFCDOC/pages/783941759).