--- title: "Configure views" canonical: "https://support.appfire.com/space/RFP/803405905/Configure%20views" format: markdown --- > Macro (aura-html) ## > Macro (anchor) **1. About views** Views allow you to customize the columns displayed by Rich Filter Results gadgets. Each view is a list of columns based on Jira fields, Smart Filters (computed columns we call “smart columns”), or [Custom Values](https://appfire.atlassian.net/wiki/spaces/RFP/pages/803405881). The *Rich Filter Results* gadgets can display multiple views of the issue collection returned by the rich filter.  Views enable the *Rich Filter Results* gadgets to potentially display lots of information in a compact manner: - You can prepare different views for different purposes, depending on what you must display in each context. - The gadget loads all the views at once, so the users can switch instantly between them using tabs at the top of the gadget. - You can customize the column header - The computed columns based on Smart Filters (“smart columns”) allow you to display computed values (labels) and/or to add color highlighting. - The views can also show totals for columns based on numeric and time tracking fields or custom values. A bottom row is displayed, and values can be aggregated using one of four possible formulas: sum, average, minimum, and maximum value. - You can customize the display format of the columns based on numeric fields (number of decimals, thousand separators) and on time-tracking fields (Jira's time display format or days, hours, minutes, or seconds); ![2025-09-03_09-28-02.png](media://1233d351-ecce-42be-b189-10aec94ac16e) ## > Macro (anchor) ** 2. Views key attributes** You can add new views and see their configuration in the **Views** section of your rich filter. ![2025-09-03_09-32-35.png](media://3d041845-999b-4de4-8a5a-62018ad3decc) The **key attributes** of a view are: | **Attribute** | **Description** | | --- | --- | | **Name** | Each view has a name used to identify and display it. The name is mandatory and must be unique among the other views within the rich filter. | | **Show totals row** | If this flag is enabled, the view will have an extra row at the bottom, showing totals for numeric & time-tracking fields and custom value columns. The total formula (sum, average, min, max) can be configured for each column individually.
If the flag is enabled for a view, a TOTALS lozenge is displayed next to the view's name. | | **Columns** | Each view contains a list of columns that are displayed when the view is used in *Rich Filter Results* gadgets. The columns can be:
- Issue fields - [Smart filters](https://appfire.atlassian.net/wiki/spaces/RFP/pages/803405912) displayed as "smart columns." - [Custom values](https://appfire.atlassian.net/wiki/spaces/RFP/pages/803405881)  | ## > Macro (anchor) Add and edit views The **Views** section of your rich filter lets you do the following operations: | **To do the following:** | **Do this:** | | --- | --- | | **Add a new view** | 1. Click **Create view** at the top-right of the page.
![2025-09-03_09-37-01.png](media://5eed2b1d-8b95-47a0-9905-a763d26d4a3f)
2. Type a name and tick the checkbox **Show totals row** if you want to display totals for numeric and time tracking fields or custom values. 3. Click **Create**.
![2025-09-03_09-40-42.png](media://60f36a81-4b93-4bd1-a5df-d7064bd368e9) | | **Browse the views list** | Depending on your rights, you can click any view name to view or edit its properties.
![2025-09-03_09-43-34.png](media://363c305f-1419-47c6-a136-ada07b57aea4) | | **Reorder views** | In the views list, hold the pointer over the view's **Grid **() icon, then drag up or down to the new position.
![2025-09-03_09-50-06.png](media://2e1a47ac-a98b-483b-b949-6add1e1f9ff3) | | **Duplicate a view** | Click the **Duplicate** option under the **Menu** () next to your view name.
![duplicate view.png](media://5aa970e7-2a5f-4493-bcf6-c99478b32a02)
Type the name of the new view and click **Duplicate**. A new view with the same columns is created.
![2025-09-03_09-58-02.png](media://1eef62b7-57c9-4b42-9aba-acfccbd2d37f) | | **Delete a view** | Click the **Delete **option under the **Menu** () next to the view’s name.
![delete view.png](media://66385525-7a61-4da6-83a9-cb24bec81566) | | **When you create a new view or if you click an existing view, a new screen focusing on the selected view is displayed. This screen lets you perform the following operations on the selected view: ** | | **Edit a view name** | Click the **Edit** icon located next to the view’s name.
![change view name.png](media://aa4d9072-87ac-4206-9f74-a0d5cabac6ae)
![edit view name.png](media://905195a3-e221-42c9-b173-733464176afc) | | **Enable totals ** | Toggle the **Show totals row** corresponding switch by clicking it.
![2025-09-03_10-15-57.png](media://1a39ab1c-5be3-4a6b-b670-fbc10b6d858c) | | **Add columns to a view** | Click the **Add a column... **field to display all the available options: issue fields, special columns, static filters, smart filters, and custom values. Scroll through the list, use the section scroll buttons to quickly jump between sections, or use the search box to quickly find the columns you're looking for.
![image](media://da113bfb-b803-47a5-a60a-db61a83b10e5)
> ℹ️ The views with no columns are not displayed by *Rich Filter Results* gadgets. | | **Edit the columns** | Click the **Edit **() icon next to the column.
![2025-09-03_10-23-13.png](media://3e7b82fb-3edb-4c16-b70a-d2f77ae00197)
Depending on the column type, different editing options are available:
- **Column heading** – for any column, you can customize the column header to be displayed in Rich Filter Results gadgets:
![2025-09-03_10-24-35.png](media://bee65169-97b4-4ede-876c-3c1493a41b26)
- **Display as **—You can also customize the way the tags are displayed for smart columns. (This also depends on the configuration of the smart filter. For example, a smart filter with only the color tag type cannot display labels.) If the smart filter tags are shown as labels, you can also use the **Equal size lozenges** checkbox, which forces all tags to have the same width. This can make a smart column look nicer.
- **Total formula** - For numeric and time tracking fields, if the view is configured to show the totals row, you can select the formula to be used when computing totals. The options available are *Sum total, Average value, Minimum value, Maximum value, and None* if you don't want to display any total for the field.
![2025-09-03_10-41-06.png](media://f6beb555-af22-434b-b0c7-d0f022358f97) | | **Delete columns from a view** | Click the **Delete** () icon next to the column.
![2025-09-03_10-48-38.png](media://d1dbd61c-2451-405c-855d-c09518db065b) | | **Reorder columns** | Hold the pointer over the **Grid **() icon, then drag it up or down to the new position.
![2025-09-03_10-46-50.png](media://7367716d-12ac-4e6b-88bf-64d76c3435de)
The order configured here is the column display order in *Rich Filter Results* gadgets. | ## **Working with special columns** *Special columns* display issue-related information that is not available in issue fields. The available special columns are: - **Last comment** - Jira Service Management special columns – the following special columns are available only for issues in Service Management projects: - **Satisfaction comment** - **Satisfaction date** To add a special column, click the **Add a column... **drop-down menu and scroll to the section (Hint: you can click the quick scroll button available in the drop-down menu): > ✅ Check the [Rich Filter Results Gadget](https://appfire.atlassian.net/wiki/spaces/RFP/pages/803407090) documentation page to learn more about how to display views in dashboards.