---
title: "Configure queues"
canonical: "https://support.appfire.com/space/RFP/803407095/Configure%20queues"
format: markdown
---
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About queues
Queues allow you to display and manage a list of issues in Rich Filter Results gadgets. They are ideal for organizing support requests (by support agent, service desk, request type, etc.) and for managing lists of issues in general.
Queues are based on configurable JQL queries that further filter the issues returned by the rich filter. One or multiple queues can be displayed in a *Rich Filter Results* gadget, and each queue can use one or multiple [views](https://appfire.atlassian.net/wiki/spaces/RFP/pages/803405905) to display its issues. Each queue also has its own sorting criteria, independent of the others.
Here are some of the main features of the queues displayed in *Rich Filter Results* gadgets:
- Queues are displayed as tabs; users can simply switch between them with one click.
- Each queue displays, next to its name, the number of issues it contains. This is useful for letting users know about the queues that require attention.
- The queues displayed in the same gadget are independent of the current view, page, and sort order.
- When you switch from one queue to another, the displayed list of issues and the issue counts of all the queues in the gadget is refreshed.
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Queues key attributes
You can add new queues and see existing queues and their configuration in the **Queues** section of your rich filter.
The **key attributes** of a queue are:
| **Attribute** | **Description** |
| --- | --- |
| **Name** | Each queue has a name used to identify and display the queue. It is required and must be unique among the queues within the rich filter. |
| **Color** | The selected color will display the queue in *Rich Filter Results* gadgets. |
| **JQL filter** | Additional JQL query for the queue – it defines the list of issues in the queue. Optionally, an ORDER BY clause to set the default order of the issues in the queue.
Remember, the issues in the queue are already filtered by the base Jira filter, as configured in the [General section](https://appfire.atlassian.net/wiki/spaces/RFP/pages/803405863) of the rich filter.
> ✅ Since the queue is based on JQL, it can be cross-project. |
| **Views** | The views used to display the issues of the queue in *Rich Filter Results* gadgets. By default, the queue uses all the views defined in the rich filter (the option *Show all views* is selected).
The list of views can be customized (by selecting the option *Customize views*). You can add, remove, or reorder (by drag and drop) the views to be displayed. |
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Adding & Editing Queues
The **Queues** section of your rich filter allows you do to the following operations:
| **To do the following:** | **Do this:** |
| --- | --- |
| **Add a new queue** | 1. Click **Create queue** at the top-right of the page.
2. Type a **Name** and a **JQL** query, and select a color.
3. (Optional) Click **Customize shown views** and select the views where you want to display the queue.
1. You can add, remove, and reorder (using drag-and-drop) the views to apply to the queue.
4. Click **Create**.
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| **View or edit a queue** | Click the **Edit** ()icon next to a queue to view or edit its configuration. Depending on your rights, you can edit or only view the queue.
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| **Delete a queue** | Click the **Delete** () icon next to the queue’s name.
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| **Reorder queues** | Hold the pointer over the queue's **Grid **() icon, then drag the queue up or down to its new position.
By default, this is the display order of the queues in the *Rich Filter Results *gadgets. |
| **Copy a JQL** | Click the **Copy ****JQL** ** ** icon next to the JQL of a selected clause.
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> ✅ Check the [Rich Filter Results Gadget](https://appfire.atlassian.net/wiki/spaces/RFP/pages/803407090) documentation page to see how to display queues in dashboards.