---
title: "Installation and compatibility"
canonical: "https://support.appfire.com/space/RFSD/802881676/Installation%20and%20compatibility"
format: markdown
---
> Macro (aura-html)

> ℹ️ **Rich Filters::Service Management Dashboards** is an **extension** of the *Rich Filters for Jira Dashboards* app. This extension adds functionality specific to Jira Service Management to the existing rich filters. Please check the [Rich Filters for Jira Dashboards documentation](https://appfire.atlassian.net/wiki/spaces/RFP/pages/803406490) before you proceed.

## Installation

The app may be installed from the [Atlassian Marketplace](https://marketplace.atlassian.com/plugins/com.qotilabs.jira.rich-filters-service-desk-dashboards/) or the **Find new add-ons** page of your Jira instance.

Please follow these steps before and after installing *Rich Filters::Service Management Dashboards*:

- before installing the app – **you must have a compatible** Rich Filters for Jira Dashboards app version already installed and licensed (see the compatibility matrix below)
- after installing the app – **you must reindex** your Jira instance (or at least all the Service Management projects). Until this operation is performed, some of the statistics based on SLA fields might not return correct results

## Compatibility matrix

For the two apps to work correctly together, for each *Rich Filters::Service Management Dashboards* version there is a minimum *Rich Filters for Jira Dashboards* version that should already be installed. Please see below the **version compatibility matrix** between *Rich Filters::Service Management Dashboards* and *Rich Filters for Jira Dashboards*:

| **Rich Filters::Service Management Dashboards** | **Rich Filters for Jira Dashboards** |
| --- | --- |
| 2.0.0-jira11 | 3.0.0-jira11 and above |
| 2.0.0-jira10 | 3.0.0-jira10 and above |
| 1.3.0 | 1.22.0 and above |
| 1.2.0 | 1.14.0 – 1.21.1 |
| 1.1.0 | 1.13.0 – 1.13.2 |
| 1.0.0 | 1.11.0 – 1.12.0 |

## Listings on the Atlassian Marketplace

- [Rich Filters::Service Management Dashboards](https://marketplace.atlassian.com/plugins/com.qotilabs.jira.rich-filters-service-desk-dashboards/)
- [Rich Filters for Jira Dashboards](https://marketplace.atlassian.com/plugins/com.qotilabs.jira.rich-filters-plugin/)