---
title: "Billing and plans"
canonical: "https://support.appfire.com/space/RS/3293184199/Billing%20and%20plans"
format: markdown
---
> Macro (aura-html)
Use the Billing page to review your organization’s current plan, usage, and plan limits, and to manage your subscription. To open it, click **Billing** from the Appfire QueueZero sidebar.
Only organization Owners can access this page.
## Available plans
QueueZero currently offers three plans with additional offerings in the near future. This table outlines the plans, their features, and their limitations.
> 📝 **Note**: Both active users and pending invitations count towards total seats, where applicable.
| **Plan** | **Features** | **Cost*** | **Available** | **Notes** |
| --- | --- | --- | --- | --- |
| **Appfire-managed LLM** | Pilot | - 1000 seats
- 1 Repository connection
- 10 resolutions/month
- Community support | Free for 30 days | :check_mark: | Free trial only, activated by organization owner. |
| Starter | - Unlimited seats
- 10 repository connections
- 50 resolutions/month
- [Pre-PR Test environments](https://appfire.atlassian.net/wiki/spaces/RS/pages/3159621711/Resolve+a+work+item#Env-Grounding-status)
- [Appfire Support](https://support.appfire.com/page/support) | $699 / month | :check_mark: | Deployed to Appfire’s cloud |
| **Bring Your Own LLM (BYO-LLM)** | Premium | - 50 seats
- 10 repository connections
- **Unlimited** resolutions per month
- [Pre-PR Test environments](https://appfire.atlassian.net/wiki/spaces/RS/pages/3159621711/Resolve+a+work+item#Env-Grounding-status)
- [Appfire Support](https://support.appfire.com/page/support) | $999 / month | :check_mark: | Additional blocks of 25 seats at $25 per seat per month ($625 per block per month)
Deployed to Appfire’s cloud |
| * Annual subscriptions coming soon |
> Macro (excerpt)
>
> | **Plan** | **Features** | **Cost*** | **Available** | **Notes** |
> | --- | --- | --- | --- | --- |
> | **Appfire-managed LLM** | Pilot | - X seats
> - 1 Repository connection
> - 10 resolutions / month
> - Community support | Free for 30 days | :check_mark: | Free trial only, activated by organization owner. |
> | Starter | - X seats
> - 10 repository connections
> - 50 resolutions / month
> - [Pre-PR Test environments](https://appfire.atlassian.net/wiki/spaces/RS/pages/3159621711/Resolve+a+work+item#Env-Grounding-status)
> - [Appfire Support](https://support.appfire.com/page/support) | $699 / month | :check_mark: | Deployed to Appfire’s cloud |
> | **Bring Your Own LLM (BYO-LLM)** | Premium | - 50 seats
> - 10 repository connections
> - **Unlimited** resolutions per month
> - [Pre-PR Test environments](https://appfire.atlassian.net/wiki/spaces/RS/pages/3159621711/Resolve+a+work+item#Env-Grounding-status)
> - [Appfire Support](https://support.appfire.com/page/support) | $999 / month | :warning:
Available starting 10/6/2026 | Additional blocks of 25 seats at $25 per seat per month ($625 per block per month)
Deployed to Appfire’s cloud |
> | Business | - 200 seats
> - 50 repository connections
> - **Unlimited** resolutions per month
> - [Pre-PR Test environments](https://appfire.atlassian.net/wiki/spaces/RS/pages/3159621711/Resolve+a+work+item#Env-Grounding-status)
> - [Appfire Support](https://support.appfire.com/page/support) | $2,999 / month | :warning:
Available starting 10/6/2026 | Additional blocks of 25 seats at $15 per seat per month ($375 per block per month)
Deployed to Appfire’s cloud |
> | Enterprise | - Custom seat pricing
> - Custom number of repository connections
> - **Unlimited** resolutions per month
> - [Pre-PR Test environments](https://appfire.atlassian.net/wiki/spaces/RS/pages/3159621711/Resolve+a+work+item#Env-Grounding-status)
> - [Appfire Support](https://support.appfire.com/page/support) | Custom | :warning:
Available starting 10/6/2026 | |
> | - Annual subscriptions coming soon |
## Usage Limits
> 📝 **Note**: Hosted resolution allowances - **Starter **and **Premium** - are reset monthly no matter the contract you have chosen. A Starter plan gets 50 resolutions per month for 12 months, not 600 resolutions available on day one.
> 📝
> 📝 Unused resolutions do not roll over between months.
QueueZero typically reports AI usage in tokens. Monetary usage and spend limits are shown only for organizations configured to display monetary AI usage, such as organizations using their own AI provider account. As a result, you may not see a **Monthly spend limit** for your organization.
The Billing page also shows your organization’s current usage against its plan limits.
## Subscription statuses
Your organization’s billing status determines which QueueZero features are available.
### Pilot
The Pilot trial does not start automatically.
After a new organization is created, an organization **Owner** must select **Activate trial** in the QueueZero standalone app.
Until the trial is activated, other users cannot use QueueZero and they will see a message asking the Organization Owner to activate the trial. The Jira panel also shows that the organization is waiting for activation.
After activation, a banner shows the remaining trial days. The Pilot plan limits apply until the trial ends or the organization moves to another plan.
### Trial expired
When the trial expires, QueueZero switches to read-only mode.
Users can still view parts of the application, but they cannot perform actions related to AI, repositories, or knowledge configuration.
If subscription options are available for your organization, an Owner can select a paid plan from the Billing page to restore access.
### Active
Your subscription is currently active. The header displays your renewal date and current rate.
### Cancellation scheduled
When an Owner cancels a subscription, the cancellation is scheduled for the end of the current billing cycle.
The organization can continue using its current plan until that date. An Owner can resume the subscription before the cancellation takes effect.
### Lapsed
A subscription becomes lapsed after it ends. QueueZero then switches to limited, read-only access.
If subscription options are available, an Owner can select a plan from the Billing page to restore access.
## Subscribe to a plan
If subscription options are available on the Billing page:
1. Open **Billing**.
2. Select a plan.
3. Continue to the hosted checkout page.
4. Enter the required billing and payment information.
5. Complete the checkout process.
6. Return to QueueZero after the payment is confirmed.
QueueZero updates the organization’s plan status after processing the payment confirmation.
If the Billing page does not provide an option to subscribe, contact Appfire support for information about plan availability.
## Upgrade your plan
If plan changes are available, select a higher plan from the Billing page and complete the change through the hosted checkout page.
The updated plan becomes available after the subscription change is confirmed.
> ℹ️ Moving between a Hosted and a Bring your own LLM plan is not self-service. Please contact your sales team for assistance.
## Downgrade your plan
You can downgrade only when your organization is within the limits of the selected plan.
For example, if the selected plan supports fewer repositories than your organization currently uses, QueueZero blocks the downgrade and identifies the exceeded limit. Remove the additional repositories, then try again.
Downgrades take effect at the end of the current billing cycle. Your current plan remains active until then.
## Cancel or resume your subscription
To cancel an active subscription, open the **Billing** page and select **Cancel subscription**.
The cancellation takes effect at the end of the current billing cycle. Until then, you can resume the subscription and continue using the current plan without interruption.
## Manage your subscription
Click **Billing details** to open the self-service billing portal.
> 📝 **Note**: If you have arranged for custom limits for your account, the **Current plan** card will display **Custom plan**.
From the portal, you can:
- Update your payment method.
- View and download invoices.
- Review your billing and payment history.
- Manage or cancel your subscription.