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title: "Create a knowledge base system"
canonical: "https://support.appfire.com/space/SCAFC/477469092/Create%20a%20knowledge%20base%20system"
format: markdown
---
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A knowledge base is a self-serve repository of articles about a product, service, department, or topic.

This example shows how to build a knowledge base system using Scaffolding in Confluence.

![Screenshot of multiple knowledge base bases with the same structure and different content.](media://010cf0d9-3796-47b1-842b-6dfd35a1c16d)

- All knowledge base articles follow the same format, layout, and sections, ensuring consistency and ease of use.
- Your team can create articles by using a template, reducing manual setup and ensuring structured content.
- Confluence users can access knowledge base articles to get the information they need, often resolving known issues without assistance.
- Any changes to the template are automatically reflected on all knowledge base articles using it.

Here’s how it works:

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